8x8 is investigating reports that 8x8 Work for web browsers is not accessible via direct URL and also from the 8x8 Application panel.  All other apps are currently operational including 8x8 Mobile, Desktop and hard-phones. We are currently investigating and will provide updates as the become available.

8x8 is currently continuing to investigate the cause for 8x8 Work Web logins page not loading.  We have also observed impact to the 8x8 Admin Console portal as well.  All other telephony service are operational at this time. We'll continue to investigate and provide updates as they become available. 

8x8 has mitigated the issue and performance for the affected services is back normal. Known impact was isolated to the US Region. We will continue to monitor and will provide another update once fully confirmed. 

After verifying 8x8 has confirmed the impact for both US and EMEA users is now resolved. We have observed normal performance and will continue to perform our full root cause investigation. We apologize for the interruption. 

8x8 Is currently investigating an issue with the Admin Console where the phone numbers page is unable to load. We are working on resolving the issue and updates will be provided as they become available.

8x8 is no longer seeing any issues with the Admin Console and the phone numbers page is able to load as normal. We will continue to monitor the service and will provide an update once full resolution is confirmed.

8x8 has resolved the issue impacting Admin Console and the phone numbers page is loading as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is currently investigating performance issues with the Admin Console. Reports indicate that the pages are slow to load or not loading and getting a "Something went wrong" error. We will continue to investigate and provide details as they become available.

8x8 has resolved the performance issue impacting Admin Console. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is currently investigating an issue when syncing 8x8 Users with Microsoft Teams integration licenses. When attempting to sync users an error appears as "Acquiring PBX Access Token. This page will close automatically". This does not impact call flow and existing configured users remain operational. We will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide the next update at 4 PM PT (7 PM ET).  We apologize for the delay in resolving the issue.

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of the Admin Console loading pages slowly or receiving an error when attempting. We are currently investigating the issue. All other systems are operational at this time including telephony and other web services. We'll provide updates as this becomes available.

8x8 has implemented mitigation and we see performance return back to normal and pages are now loading successfully. We are currently monitoring and will provide an update once fully confirmed. 

8x8 has confirmed the issue is fully resolved. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of the 8x8 Admin Console admin portal not loading pages or performing very slowly. We are currently investigating the issue and will provide updates as they become available. 

8x8 is seeing service recovery and started receiving confirmations that 8x8 Admin Console is loading as normal. We continue to investigate the issue and will provide further updates as they become available.

8x8 has confirmed that the 8x8 Admin Console symptoms are now resolved. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of the 8x8 Admin Console admin portal not loading pages or performing very slowly. We are currently investigating the issue and will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers have identified the cause and have taken action to mitigate the symptoms. We expect the service to be functional at this time. We are currently monitoring for stability. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of the 8x8 Admin Console loading slowly and receiving error messages. We are currently investigating and will provide updates as they become available. 

8x8 has seen the recovery of the symptoms with the 8x8 Admin Console. It is currently operating normally and we are monitoring and will provide further updates once confirmed. 

8x8 has confirmed that the 8x8 Admin Console symptoms are now resolved. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of intermittent page loading errors when accessing the numbers page in 8x8 Admin Console. We're investigating and will provide updates as they become available. 

8x8 engineers continue to investigate the issue with loading the Phone Numbers page for some users. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. The issue is isolated to only the phone numbers page for those customers affected. Call flow and existing configurations are not impacted and the issue is only impacting the ability to load the page. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 has resolved the issue with accessing the phone numbers page.  8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of some Administrators not being able to view all configuration options for some users. The symptoms include not being able view licence assignment, voicemail options, or call forwarding options. We will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue causing the missing setting from displaying from the users page and the licences page. There was no impact to call flow as this was only a display issue in the 8x8 Admin Console portal.  We are investigating the root cause and we apologize for the inconvenience.