Service portals
8x8 is currently investigating performance issues with the Admin Console. Reports indicate that the pages are slow to load or not loading and getting a "Something went wrong" error. We will continue to investigate and provide details as they become available.
8x8 has resolved the performance issue impacting Admin Console. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of the Admin Console loading pages slowly or receiving an error when attempting. We are currently investigating the issue. All other systems are operational at this time including telephony and other web services. We'll provide updates as this becomes available.
8x8 has implemented mitigation and we see performance return back to normal and pages are now loading successfully. We are currently monitoring and will provide an update once fully confirmed.
8x8 has confirmed the issue is fully resolved. We are investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of the 8x8 Admin Console admin portal not loading pages or performing very slowly. We are currently investigating the issue and will provide updates as they become available.
8x8 is seeing service recovery and started receiving confirmations that 8x8 Admin Console is loading as normal. We continue to investigate the issue and will provide further updates as they become available.
8x8 has confirmed that the 8x8 Admin Console symptoms are now resolved. We are investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of the 8x8 Admin Console admin portal not loading pages or performing very slowly. We are currently investigating the issue and will provide updates as they become available.
8x8 has resolved the issue impacting the identified services. 8x8 is investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of the 8x8 Admin Console loading slowly and receiving error messages. We are currently investigating and will provide updates as they become available.
8x8 has seen the recovery of the symptoms with the 8x8 Admin Console. It is currently operating normally and we are monitoring and will provide further updates once confirmed.
8x8 has confirmed that the 8x8 Admin Console symptoms are now resolved. We are investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of intermittent page loading errors when accessing the numbers page in 8x8 Admin Console. We're investigating and will provide updates as they become available.
8x8 has resolved the issue with accessing the phone numbers page. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of some Administrators not being able to view all configuration options for some users. The symptoms include not being able view licence assignment, voicemail options, or call forwarding options. We will provide updates as they become available.
8x8 has resolved the issue causing the missing setting from displaying from the users page and the licences page. There was no impact to call flow as this was only a display issue in the 8x8 Admin Console portal. We are investigating the root cause and we apologize for the inconvenience.
8x8 is investigating reports of errors when making changes to phone number assignments in the Admin Console web interface. This does not impact call flow of already assigned phone numbers. We'll provide updates once this is a confirmed incident.
8x8 has confirmed the symptoms causing phone number assignment functions to fail in the 8x8 Admin Console web interface.. Operations teams are working to restore this functionality as this only impacts new changes to phone number assignments. This currently does not impact already configured numbers and call flows. We'll continue to provide updates as they become available.
8x8 has resolved the issue causing admin console number changes to fail. Please retry your configuration changes that were attempted earlier. If you are still unable to make changes please contact support to troubleshoot further. A root cause investigation is underway and we apologize for the inconvenience.
8x8 is investigating reports of the 8x8 Admin Console not loading properly for some customers. Please contact support to investigate this issue while we confirm and update this post with further updates.
8x8 has confirmed impact to the 8x8 Admin Console that is causing pages to load slowly or to timeout and give an error. 8x8 is currently working to restore normal performance and will provide updates as they become available.
8x8 has identified and mitigated the issue causing the sluggish performance with the Admin Console. Currently all pages are now loading within normal performance. We are investigating the full root cause and we apologize for the inconvenience.