Is currently investigating reports of inbound and outbound issues linked to a cluster in the UK region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the inbound and outbound calling services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating reports with VCC regarding login issues. We are working on resolving the issue and updates will be provided as they become available.

8x8 engineers have identified the issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has started receiving confirmations that the VCC has started accepting logins and working under normal conditions. We will continue to monitor and provide an update upon confirming full resolution.

8x8 has resolved the issue impacting the VCC on the UK region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has experienced an issue causing EU9 contact center platform to be impacted. We are currently working on mitigation to restore access to customers on these tenants.

Customer may not be able to access the tenant at this time while we work on resolution. As a workaround if available, customers can implement CC Chanel rerouting on impacted inbound telephony. A guide can be found at this link. Additional 8x8 Work endpoints remain available to make and receive calls.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the interruption. 

Agents and Supervisors may not have access to the tenant at this time. As a workaround if available, customers can implement CC Chanel Rerouting on impacted inbound telephony. A guide can be found at this link. Additionally 8x8 Work endpoints remain available to make and receive calls while we work to restore the contact center. .

8x8 has restored access to EU9 and customers will be able to login now and the issue is resolved.  We're currently monitoring to ensure the tenant remains healthy and available. We'll provide more updates once we confirm full resolution. 

8x8 has continued to observe resolution and all systems are currently operating normally. 8x8 is currently still in the maintenance window for EU9, and we'll provide a final update once complete. 

8x8 has completed the maintenance and confirmed that all systems are operating normally. We apologize for any inconvenience caused. If you are still encountering issues, please contact 8x8 Support.

8x8 is investigating possible outbound calling issues post-maintenance. We will continue to provide updates as they become available.

8x8 has identified that the issue was isolated to a particular tenant. This has been corrected and there are no reported issues at this time.

8x8 Is currently investigating an issue with the 8x8 Contact Center where an error is present at login stating "Maximum Concurrent Log In Reached". We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue impacting 8x8 Contact Center login, generating the error "Maximum Concurrent Log In Reached". We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.

8x8 engineers continue to work towards resolving the issue impacting 8x8 Contact Center login. We will continue to provide updates as they become available, and we apologize for the inconvenience.

8x8 engineers are currently manually mitigating the issue impacting 8x8 Contact Center logins and are making progress in their efforts to fully resolve the issue. We apologize for the inconvenience and will provide further updates as they become available.

8x8 Support and Operations teams continue to apply mitigation preventively and also have prioritized mitigation for customers who have contacted support. If you are currently experiencing the "Maximum Concurrent Log In Reached" message unexpectedly, please contact support to prioritize resolution. We are continuing to investigate the cause and will continue to provide updates until fully resolved. 

8x8 continues to investigate the cause of the login errors being received. As a reminder, if you are currently experiencing the "Maximum Concurrent Log In Reached" message unexpectedly, please contact support to prioritize resolution. We will continue to provide updates until confirmed fully resolved. 

8x8 has completed an audit of customers impacted and believes any customers who had this login error should now be resolved. If you are currently experiencing the "Maximum Concurrent Log In Reached" message, please contact support to troubleshoot further. We will provide an additional update once fully confirmed. 

8x8 has confirmed resolution  with customer reporting the "Maximum Concurrent Log In Reached" login message. We are performing a full root cause analysis and we apologize for the interruption. 

We are investigating reports from a small subset of UK customers who are experiencing  Contact Center Agents who can't answer offered transactions. We are currently investigating and will provide updates as they become available. 

If you are using an 8x8 Contact Center persistent connection, please try toggling it:

In Connection mode, please select on demand,  click on save and afterwards please select back persistent and save.

Please update the support case if this solves the issue. The engineering team is still reviewing all symptoms reported and investigating.

Our engineers are currently working to resolve the pending issues as soon as possible.

We will continue to provide updates as they become available. 

8x8 is continuing to investigate the issue impacting a subset of UK3 customers. The symptom being experienced is agents reporting connection issues when being offered transactions. We'll continue to provide updates as they become available. 

For agents experiencing issues with answering transactions please complete the following troubleshooting steps while we continue to investigate. 

1. Notate the current workplace number provisioned

2. Change the workplace number to something different such as the full DID for the agent and save.

3. Return back to the setting one more time and re-enter the previous original workplace number notated earlier and resave.

8x8 is continuing to investigate the issue affecting agent dial plans causing the inability to answer transactions. Below are the current troubleshooting steps to perform while we investigate the issue.

For agents still experiencing issues with answering transactions please complete the following troubleshooting steps while we continue to investigate. 

My profile ->Under Settings > Connectivity > Phone Setup, select Change.(instructions here)

1. Notate the current workplace number provisioned

2. Change the workplace number to something different such as the full DID for the agent and save.

3. Return back to the setting one more time and re-enter the previous original workplace number notated earlier and resave.

IF the above steps did no resolve the issue please have the agents use their full direct inbound dial number of their 8x8 Work endpoint: Enter the agents fully direct number in this (format example +442070966060)

8x8 has seen resolution for the majority of customers with agent connection or login issues. If you are currently still experiencing issues with agents accepting transactions or persistent connection mode please contact 8x8 to continue troubleshooting. 8x8 is continuing to monitor for any remaining issues. 

8x8 has confirmed with remaining customers that the issues with agents connections and logins have been resolved. Customer calls and logins are now operating normally for all customers. If you are experiencing symptoms that remain please contact 8x8 support to continue troubleshooting. We are investigating the root cause and we apologize for the interruption. 

Our engineers are currently working to resolve the issue as a matter of urgency and may contact you for more information to support their investigation.

Please be assured we are doing our very best to minimise disruption time.

We are still receiving reports of silent calls inbound and outbound via Virtual Contact Centre.

Our engineering team are working to resolve the issue as a matter of urgency and may contact you for more information to support their investigation.

We apologise for the impact and thank you for your patience and understanding.

We apologise for the disruption caused by the incident and assure you that we are doing everything possible to resolve this as soon as possible. Please be aware that other VCC services, such as chat and email, are not be impacted by this incident.

Please continue to provide any new examples via your support cases for analysis if you are still experiencing issues regarding silent calls.

Dear Customer, We apologise for the disruption caused by the incident and assure you that we are doing everything possible to resolve this as soon as possible. Please be aware that other VCC services, such as chat and email, are not be impacted by this incident.

Please continue to provide any new examples via your support cases for analysis if you are still experiencing issues regarding silent calls.

Regards

8x8 Support Team

8x8 has seen resolution of most symptoms. We are still working with some customers to confirm or collect addition details with any remaining issues. If you are still experiencing issues, please have agents logout, clear browser cache and then log back in. If symptoms persist please contact 8x8 support to continue troubleshooting. 

8x8 has confirmed resolution for the majority of customers. If you are still experiencing issues after asking agents to log out and clearing browser cache please contact 8x8 support to continue troubleshooting . We are performing a full root cause in estimation and we apologize for the interruption. 

The maintenance window has concluded and it is now complete. Thank you for being patient while 8x8 performs these essential maintenance events. 

8x8 engineers are investigating an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 engineers have identified an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has mitigated the issue causing the VCC login in the UK region. We should not see any further connection issues. We are monitoring and will provide a final update once fully confirmed.

8x8 has confirmed that the issue is fully resolved and all logins have been restored. We are performing a full root cause investigation and we apologize for the interruption. 

8x8 completed EU9 emergency maintenance activity. You may have experienced up to 2 platform switch initiations. The maintenance is now complete and service is now restored to normal operation. 

Platform switch information

EU9 platform switch emergency maintenance is complete