8x8 Is currently investigating reports of issue regarding Agent Workspace and Supervisor Workspace on the UK3 cluster.  We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the source of the issues in the UK region covering Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.

8x8 has resolved the issue impacting Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace in the UK region and the services have been restored to normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating a delay issue with the IVR audio files configuration where a new audio file is being saved but not reflected yet in the actual audio file being played, the previous one still being played instead. We are working on resolving the issue and updates will be provided as they become available.

8x8 has mitigated the issue causing changes to not go into affect when making changes to recorded messages. If you've experienced this issue, please make and edit first, and then re-make the desired changes to save them to resolve the issue. We are performing a root cause investigation and we apologize for the interruption. 

8x8 is currently investigating a potential performance issue impacting EU13 Contact Center logins and telephony call flow. We are currently investigating and will provide updates as they become available. 

8x8 has mitigated the performance issues on this platform and it is now operating normally. 8x8 will be investigating the root cause and we apologize for the interruption. 

8x8 has monitored and confirmed resolution for the queue assignment issues. We apologize for the inconvenience this has caused.

8x8 is currently investigating reports with issues with some inbound calls to queues in the UK region. We are investigating this issue and will provide updates as soon as they are available.

8x8 has identified the issue causing queues to not reflect updates, leading to issues with inbound calls routing. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting call queues not reflecting changes, causing calls to not be routing as intended. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has confirmed that the mitigation restored connectivity on EU13 and EU14 platforms.  All services are now operating normally. We are performing a a root cause investigation and we are sorry for the interruption. 

8x8 Is currently investigating reports of Suprvice Workspace missing form the application panel.  We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue causing Supervisor Workspace to be missing from the application panel. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.

8x8 is investigating reports of not being able to transfer calls in VCC. We are working on resolving the issue and updates will be provided as they become available.

8x8 has narrowed down the issue to be due to a scroll bar in the Agent Workspace window, the interaction buttons being outside the visible area and requiring to scroll down to see them. We are working on resolving the issue and updates will be provided as they become available.

8x8 has performed a rollback and has confirmed that the issue is no longer present. Now the interaction buttons are properly visisble int he Agent Workspace window. We thank you for your patience and apologize for the inconvenience this has caused.

8x8 Is currently investigating reports with VCC where there is no audio on inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue causing calls to have one way audio/no audio and initial findings indicate to be impacting Agent Workspace and WorkWeb. We will continue to work in order to have the issue resolved. We apologize for the inconvenience.

8x8 is no longer seeing the issue being present. We will continue to monitor the service and provide a final update once full resolution is confirmed.

8x8 has resolved the issue causing calls to have one way audio/no audio. 8x8 is investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating an issue with VCC where there is no audio on inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available. 

8x8 continues to investigate the issue affecting the audio in inbound and outbound calls. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

We are doing our very best to get this issue resolved as a matter of priority. We will provide further update as they become available and we apologize for the interruption. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Our engineers continue working to resolve the issue. We will continue to provide updates as they become available. 

8x8 continues to attempt to isolate the cause of intermittent no audio on calls in the EMEA region. There are no reports issues with digital channels such as chat, email or SMS.  If a user reports the issue with no audio, please contact 8x8 support with the corresponding transaction ID to aid in the investigation. We apologize for the interruption while we work to resolve this issue.