8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 Is currently investigating reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not loading data. We are working on resolving the issue and updates will be provided as they become available.

We continue investigating the reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not showing data. We will provide updates as they become available.

8x8 has resolved the issue impacting the Directory tab from 8x8 Contact Center. Data is now being listed and normal functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of issue regarding Agent Workspace and Supervisor Workspace on the UK3 cluster.  We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the source of the issues in the UK region covering Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.

8x8 has resolved the issue impacting Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace in the UK region and the services have been restored to normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating a delay issue with the IVR audio files configuration where a new audio file is being saved but not reflected yet in the actual audio file being played, the previous one still being played instead. We are working on resolving the issue and updates will be provided as they become available.

8x8 has mitigated the issue causing changes to not go into affect when making changes to recorded messages. If you've experienced this issue, please make and edit first, and then re-make the desired changes to save them to resolve the issue. We are performing a root cause investigation and we apologize for the interruption. 

8x8 is currently investigating a potential performance issue impacting EU13 Contact Center logins and telephony call flow. We are currently investigating and will provide updates as they become available. 

8x8 has mitigated the performance issues on this platform and it is now operating normally. 8x8 will be investigating the root cause and we apologize for the interruption. 

8x8 has monitored and confirmed resolution for the queue assignment issues. We apologize for the inconvenience this has caused.

8x8 is currently investigating reports with issues with some inbound calls to queues in the UK region. We are investigating this issue and will provide updates as soon as they are available.

8x8 has identified the issue causing queues to not reflect updates, leading to issues with inbound calls routing. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting call queues not reflecting changes, causing calls to not be routing as intended. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has confirmed that the mitigation restored connectivity on EU13 and EU14 platforms.  All services are now operating normally. We are performing a a root cause investigation and we are sorry for the interruption. 

8x8 Is currently investigating reports of Suprvice Workspace missing form the application panel.  We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue causing Supervisor Workspace to be missing from the application panel. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.

8x8 is investigating reports of not being able to transfer calls in VCC. We are working on resolving the issue and updates will be provided as they become available.

8x8 has narrowed down the issue to be due to a scroll bar in the Agent Workspace window, the interaction buttons being outside the visible area and requiring to scroll down to see them. We are working on resolving the issue and updates will be provided as they become available.

8x8 has performed a rollback and has confirmed that the issue is no longer present. Now the interaction buttons are properly visisble int he Agent Workspace window. We thank you for your patience and apologize for the inconvenience this has caused.