8x8 Website

Americas EMEA APAC 8x8 Website 8x8 Website 8x8 Website
 

8x8 is currently investigating an issue with the 8x8 Support Portal knowledge base where the web portal cannot be accessed. We are working on resolving the issue and updates will be provided as they become available.


 

8x8 is continuing to work to restore the 8x8 knowledge site. 8x8 phone, case and chat support is still available if needed. 

Create a Case Online:

  1. Log in to your 8x8 Application Panel.
  2. Click My 8x8.
  3. Click Support.
  4. Click Create New Case, on the right-hand side of the page (just above where your cases are listed).

Engage Chat Support: 

  1. Log in to your 8x8 Application Panel.
  2. Click My 8x8.
  3. In the bottom right bottom corner click to engage our Otto chat support. 

Engage Phone Support

US

  • From within the US: 1-888-898-8733
    • When prompted, press 1
      • For General Support press 1
      • For Technical Support press 2
      • For Billing press 3
      • For Number Porting press 4
  • From outside the US: 1-408-687-4120

Non-US Regional

  • Australia: +61 1300 088 917 (+61 1800 648 574)
  • New Zealand: +64 (0)800 452 545
  • UK: +44 207 096 6060
  • France:  +33 1 57 96 03 61
  • Japan: +81 3-4578-9032 
  • Thailand: +66 2 026 8209
  • Philippines: +63 2 8271 3494
  • Singapore: +65 3158 8675
Americas EMEA APAC 8x8 Website 8x8 Website 8x8 Website
 

8x8 is currently investigating an issue with the 8x8 Support Portal knowledge base where the web portal cannot be accessed. We are working on resolving the issue and updates will be provided as they become available.


 
We have worked with our vendor and the 8x8 Support Portal has been successfuly restored. We apologize for the inconvenience this has caused.
Americas EMEA APAC 8x8 Website 8x8 Website 8x8 Website
 

8x8 is investigating an issue where our support portal (support-portal.8x8.com) is showing a certificate error. We are working to rectify this as soon as possible. This has no impact on service functionality. If you need to reach 8x8 Support, you can still create cases via the my8x8 portal in the Application Panel or call us on one of the numbers below:


US

From within the US: 1-888-898-8733

From outside the US: 1-408-687-4120

Non-US Regional

Australia: +61 1300 088 917 (+61 1800 648 574)

New Zealand: +64 (0)800 452 545

UK: +44 207 096 6060

France:  +33 1 57 96 03 61

Thailand: +66 2 026 8209

Philippines: +63 2 8271 3494

Singapore: +65 3158 8675

 

8x8 is working to resolve the issue as soon as possible. We will continue to provide updates as they become available. We apologize for any inconvenience caused.

 

8x8 is working to restore access to the support portal. We will provide another update at 03:00 UTC or sooner if we have significant information. We apologize for any inconvenience this may cause.

 

8x8 is working with our website partner to rectify this issue. We will provide another update at 04:00 UTC or sooner if we have significant information. We apologize for any inconvenience this may cause.

 

We are doing our best to resolve this issue as soon as possible. We will provide another update at 08:00 UTC or sooner if we have significant information. We apologize for any inconvenience this may cause.

 

8x8 has resolved the issue with the support portal, and it should be accessible now. If you are still encountering issues, please contact 8x8 Support. We apologize for any inconvenience caused.

Americas EMEA APAC 8x8 Website 8x8 Website 8x8 Website
 

The 8x8 support portal (https://support-portal.8x8.com/) is currently unavailable. We are investigating this issue and will provide updates as they become available.

 

The 8x8 support portal has been restored. We apologise for any inconvenience caused.

Americas EMEA APAC 8x8 Website 8x8 Website 8x8 Website
 

We are aware of an issue impacting our knowledge base support.8x8.com. Operations are currently investigating with priority.

If you need to open a support case, please engage support via https://8x8.my.site.com/. Alternatively, depending on the permissions, support cases can be logged via https://sso.8x8.com/ and open "My 8x8".

Updates will be shared once available.

 

8x8 is currently working to resolve the issue as a matter of urgency.

The support page vendor has been contacted and they acknowledge a problem with their services. 

We will continue to provide updates as they become available.

 

8x8 and the support page vendor continue to work towards resolution of the issue.

We will continue to provide updates as they become available, and we apologize for the inconvenience.

 

8x8 and the support page vendor are actively working to resolve the issue.

We will keep you updated as new information becomes available, and we apologize for any inconvenience this may cause.

 

The support page vendor is experiencing significant outages across multiple service providers, which are linked to a global issue. The vendor is actively troubleshooting the problem with their providers.

We will continue to provide updates as they become available.

 
8x8 has performed extensive testing across multiple clusters and sites, confirming that all login, inbound, and outbound tests, including those involving MS Teams endpoints, have successfully passed. 
For the 8x8 Support Portal issue, the vendor is actively troubleshooting the problem with their providers. 
We will continue to provide updates as they become available.
 
The support page vendor is continuing to investigate the Issue with their providers. 
8x8 continues to monitor the situation and will provide updates as they become available.
 

The support page vendor has identified and resolved the issue. The 8x8 Support portal is now loading successfully.
We apologize for any inconvenience this may have caused.

Americas EMEA APAC 8x8 Website 8x8 Website 8x8 Website
 

8x8 is aware of it's support portal at https://support-portal.8x8.com/ currently not successfully loading. We are aware of the issue and will provide updates as they become available. 


All 8x8 Admin Console and Contact Center product portals are available as normal. Customers can still contact 8x8 Support via chat, case and phone as normal as well. Your My 8x8 Portal for self service case creation and updates is also available as normal.


US

From within the US: 1-888-898-8733

When prompted, press 1

For General Support press 1

For Technical Support press 2

For Billing press 3

For Number Porting press 4

From outside the US: 1-408-687-4120


Non-US Regional

Australia: +61 1300 088 917 (+61 1800 648 574)

New Zealand: +64 (0)800 452 545

UK: +44 207 096 6060

France:  +33 1 57 96 03 61

Japan: +81 3-4578-9032 

Thailand: +66 2 026 8209

Philippines: +63 2 8271 3494

Singapore: +65 3158 8675