Contact Center

APAC Work Calling Contact Center Inbound Contact Center SY1 AU1
 

8x8 has received reports that inbound calling from certain numbers has no audio. We are currently investigating the issue and will provide further updates once available. If you are experiencing these symptoms, please open a case with 8x8 Support.

 

8x8 has engaged our underlying carrier to troubleshoot this issue further. We will provide updates as soon as they are available. We apologize for any inconvenience caused.

 

8x8 has worked with the underlying carrier to mitigate the issue. We are seeing recovery in call audio. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
 

8x8 has received reports from the AU region for the Agent Workspace user interface, where the call control pane takes over the entire screen, and the CRM/Directory pane is missing. We are currently investigating and will provide updates as soon as they are available.

 

8x8 is continuing to investigate this issue. We will provide updates as soon as they are available. We apologize for any inconvenience caused.

 

8x8 has performed steps to mitigate the issue. Logged-in users may have to refresh their Agent Workspace for the changes to take effect. Please reach out to 8x8 support if you are still experiencing issues. We apologize for any inconvenience caused.

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center SY1 Contact Center LH1 Contact Center ON1 Contact Center UK3 Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU21 EU14 NA3 NA8 NA37 EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

 

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

 
Progress is being made towards restoring email channel functionality and we are confident that full service restoration can be expected soon. We apologize for the inconvenience this may have caused and we will continue to provide updates as they become available.
 
We are now in the process of deploying the fix and will monitor the progress as we go. We will continue to provide updates as they become available and we apologize for the inconvenience.
 

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Work Calling Work Calling Work Calling Service portals Service portals Service portals Contact Center Contact Center Contact Center Inbound Contact Center US1 Inbound Contact Center UK2 Inbound Contact Center HK1 Outbound Admin Console (AC) Contact Center US2 Outbound Admin Console (AC) Outbound Admin Console (AC) Contact Center SY1 Contact Center LH1 Endpoints Contact Center ON1 Endpoints Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal WorkM (VOM) NA1 BC1 CA1 WorkD (VOD) EU2 EU4 WorkD (VOD) AU1 AP1 WorkD (VOD) NA2 NA7 BC2 CA2 WorkM (VOM) EU3 WorkM (VOM) EU21 EU14 Deskphones NA3 NA8 NA37 Deskphones Deskphones EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

 
We continue investigating reports of users being unable to log in or out of call queues. We are focused on resolving the issue and updates will be provided as they become available.
 
8x8 engineers continue to work towards resolution of the issue causing users to be unable to log in or out of call queues. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience.
 

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.


 
8x8 has seen improved conditions regarding all symptoms, however, we are still working to fully resolve and confirm resolution. We will continue to provide updates as they become available and we apologize for the extended interruption.
 

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

Americas EMEA APAC Work Calling Work Calling Work Calling Meet Meet Meet SMS SMS SMS Service portals Service portals Service portals 8x8 Website 8x8 Website 8x8 Website Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Admin Console (AC) Contact Center US2 Admin Console (AC) Admin Console (AC) Contact Center SY1 Contact Center LH1 Endpoints Contact Center ON1 Endpoints Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal WorkM (VOM) NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 WorkM (VOM) EU3 WorkM (VOM) EU21 EU14 NA3 NA8 NA37 EU13 NA4 NA9 NA38 EU12 NA5 NA10 EU11 NA6 NA17 EU10 NA11 NA18 EU5 NA12 NA19 EU6 NA13 NA20 EU7 NA14 NA27 EU8 NA15 NA28 EU9 SB1 NA29 NA37 NA38 NA30 NA39
 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency in order to restore access to 8x8 resources. We will continue to provide updates as they become available. 
 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

 
We are doing our very best to get this issue resolved as a matter of priority. We will provide further update as they become available and we again apologize for the inconvenience. 
 
8x8 engineers continue their efforts to resolve the issue impacting 8x8 resources. We will continue to provide regular updates as soon as they become available. We apologize for the inconvenience.
 

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 
We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.
 
Our engineers remain fully engaged in addressing the issue with the highest priority. We understand the disruption this may have and additional updates will be shared as soon as there is new information. We apologize for the inconvenience and appreciate your continued patience and understanding.
 

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

 

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

 

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
 

We have received reports that there are still some issues with various features of Contact Center. This includes, but may not be limited to:

  • Emails not queueing
  • Stuck calls in dashboards or Supervisor Workspace
  • Closed schedules not being honored
  • Engage users unable to change their status or answer calls.

We are investigating these issues and will provide updates as they become available. Please contact 8x8 support if you encounter any issues that do not appear on the above list.

 

We are continuing to investigate these issues. We have also observed that Engage users are experiencing issues with changing their status or receiving calls. We will provide further updates as they become available. We apologize for any inconvenience caused.

 
Our engineers continue working to resolve the lingering issues as a matter of priority. We will continue to provide updates as they become available. 
 

We are seeing restoration of services. We will continue to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

 

8x8 has resolved the remaining issues impacting Contact Center in the AU region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
 

8x8 has received reports of issues with the Contact Center for users in AU. Symptoms include poor audio quality, application slowness and call termination issues. We are currently investigating the issue and will provide updates as soon as they become available.

 

8x8 is still investigating this issue. We will provide continuous updates as they become available. We apologize for any inconvenience caused.

 

8x8 is taking steps to mitigate this issue, but we are still continuing to investigate. We apologize for any inconvenience caused.

 

We are seeing some improvement in behaviour. However, we are continuing to investigate. We will continue to provide regular updates. We apologize for any inconvenience caused.

 

We are doing our utmost to restore services as soon as possible. Further updates will be provided as we progress. We apologize for any inconvenience caused.

 

We are seeing the restoration of services. We are continuing to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

 

8x8 has received confirmation that the issues are resolved. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
 

8x8 has received reports from some customers indicating that users are unable to log in to Agent Workspace. We have identified that this issue affects customers who use Aussie Broadband as their Internet Service Provider (ISP). We will investigate the problem further and provide updates as they become available.

 

8x8 has taken steps to address the issue, and we are now seeing that users can successfully connect to Agent Workspace. If you are still experiencing difficulties, please reach out to 8x8 Support. We will continue to monitor the situation until we can confirm that the issue is fully resolved.

 

8x8 has confirmed the issue is resolved. Please contact 8x8 Support if you are still experiencing issues. We apologise for any inconvenience caused.

APAC Work Calling Contact Center Outbound Contact Center SY1 AU1
 

8x8 has received reports of intermittent issues dialling New Zealand numbers. We are currently investigating and will provide updates as soon as we have them.

 

We have isolated the issue to a particular underlying carrier. Routing is in place to ensure that calls are being completed over our other carriers. We will provide further updates as we receive them. We apologise for any inconvenience caused.

 

We have identified the issue to be isolated to specific customer configurations. We will address those cases individually. Other calls to New Zealand should be completed successfully.

APAC Contact Center Contact Center SY1 AU1
 

We have received reports of Contact Center calls appearing in Agent Workspace but not alerting the user's endpoint. We are looking into this issue and will provide updates as soon as we have them.

 

8x8 is currently working with operations team to identify the cause for intermittent Contact Center calling issues in the AU region. We'll continue to provide investigate and provide details as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. 8x8 operations have identified the the issue and working to restore normal performance.  We will provide further update as they become available and we again apologize for the inconvenience. 
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has completed its mitigation for the issues causing intermittent Contact Center call failures. The issues now expected to be  resolved and calls should be completing normally. 8x8 will monitor for stability and we'll resolve this alert once fully confirmed. 

 

8x8 has confirmed platform stability and is no longer seeing the issues occur. We will mark this incident as resolved. If you are still encountering issues, please contact 8x8 Support. We apologise for any inconvenience caused.