Contact Center

APAC Contact Center Contact Center HK1 AP1
 
[closed]

8x8 will perform network maintenance this Sat Feb 10, 2:00:00 AEDT to infrastructure in our HK1 data center location. Maintenance will commence on Sat Feb 10, 2:00:00 AEDT, and the maintenance window will be for 2 hours. We do not anticipate any service impact; however, if we do encounter any issues, there will be a minimum of a 15-minute service impact as we roll the changes back.

 

8x8 has closed the maintenance window and all services are back under normal operation. 

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
 
[closed]

8x8 has received reports of users not being able to connect to the Salesforce integration with Contact Center. We are currently investigating and will provide updates as soon as they are available. Please continue to report any issues to 8x8 Support.

 

8x8 has investigated and found no issue with the integration. If you are experiencing issues, please contact 8x8 Support to troubleshoot.

APAC Contact Center Contact Center HK1 Contact Center SY1 AU1 AP1
 
[closed]

8x8 experienced a brief interruption in our APAC region contact center services. Some customers may have seen impact to their contact center related services during this time. The issue is now resolved and 8x8 is investigating the root cause. We apologize for the inconvenience. 

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU11 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
The issue is now resolved where blank audio was being observed when accessing Contact Center Voicemail Queues through the Agent User Interface. We are investigating the root cause and we apologize for the inconvenience. 
APAC Contact Center Contact Center SY1 AU1
 
[closed] 8x8 is investigating issues with customers reporting having login issues on our APAC AU/NZ contact center platform. The error being given is "single sign on failed". We are working on resolution and will provide updates as they become available. 
 

8x8 has resolved the issue causing logins to fail and all logins should be operational. We are investigating the root cause and we apologize for the inconvenience. 

APAC Contact Center Contact Center SY1 AU1
 
[closed]

8x8 Is currently investigating an issue with phone numbers not being able to be assigned in Contact Center. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 has resolved the issue regarding phone number allocation in Contact Center for the Australia region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU11 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

APAC Contact Center Contact Center HK1 Contact Center SY1 Contact Center Login Authentication Services and Administration Portal AU1 AP1
 
[closed]

Customers are unable to login to Contact Centre. The issue is under investigation. 

Apologies for the inconvenience caused.


 

Operations performed a platform switch to mitigate the issue. Please ask agents to log out and log back in. If any further issues are observed, please contact 8x8 support. Apologies for the inconvenience caused.

 

Operations performed a platform switch to mitigate the issue. Please ask agents to log out and log back in. If any further issues are observed, please contact 8x8 support. Apologies for the inconvenience caused.

APAC Contact Center Contact Center SY1 AU1
 
[closed]

8x8 is investigating reports of agents unable to properly manage agent status or receive calls from queues for some tenants in the AU1 APAC platform. We are currently working to restore normal performance and will provide updates as they become available. 

 

8x8 performed a platform switch to resolve the issues on AU1 platform. We are investigating root cause and we apologize for the inconvenience. 

APAC Contact Center Contact Center SY1 AU1
 
[closed]

We have received reports that VCC agents are experiencing intermittent issues when dialing outbound. 8x8 is investigating the issue and will provide updates as soon as possible. We apologize for any inconvenience caused.

 

8x8 operations team have performed some mitigation steps to resolve the issue. We are continuing to monitor but we believe the issue should be resolved. We apologize for any inconvenience caused.