8x8 has identified an issue impacting a subset of inbound Canadian numbers. The impacted Canadian numbers may receive a busy signal or other error message. We are currently working with our underlying carrier to resolve and will provide updates as they become available. 

8x8 has worked with the carrier hosting the impacted numbers and we have confirmed that the issue is now resolved. Inbound calls should be completing as normal in the Canada region. We are working the carrier to investigate root cause and we apologize for the interruption. 

8x8 is investigating reports of intermittent logout from the 8x8 Work app, reports including the mobile, web and desktop versions of the app. We'll provide updates as we confirm and validate the reports. 

8x8 continues to investigate the reports of intermittent logouts from the 8x8 Work app. We'll provide further updates as they become available.

8x8 has identified the issue impacting 8x8 Work Web, generating the intermittent logouts. We will continue investigating and will provide updates as they become available.

8x8 continue their work towards resolving the issue impacting 8x8 Work Web. In the meantime a workaround has been found for this issue by using an alternative link for 8x8 Work web: work-beta.8x8.com. The difference to the standard link is that it uses a different way of connecting to 8x8 resources. We will continue to provide updates as they become available.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.

8x8 has resolved the issue impacting the 8x8 Work web. Please note that you may need to manually log off and log back in to the Work web for the changes to take effect. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Support has reported an issue regarding an inbound telephony issue with phone number in western Canada. We are working with that carrier currently and we will continue to give updates as they come available. 

8x8 continues to investigate the issue. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating reports of voicemail transcription for voicemails not being available. In addition the email notification and attachment is not being received for these voicemails. The voicemail is still available for playback in the 8x8 Work Desktop and Mobile applications and can also be retrieved directly from an endpoint itself. Instructions on how to retrieve are found in this link: Retrieving Voicemails. There is no impact to any other calling functions at this time. 

We are currently investigating the transcription ad email issues and will provide updates as they become available. 

8x8 has resolved the issue causing voicemails to not be transcribed and emailed. Any new voicemails left are now properly being transcribed and emailed in realtime. A backlog of unprocessed voicemails for transcription are being processed and should be completed and sent in the next 3 hours. 

We are performing a full root cause analysis and we apologize for the interruption. 

8x8 is investigating reports of incoming voicemails left on 8x8 Work extensions not sending email notifications. The voicemails are being recorded successfully and made available for retrieval from each extension directly and also in the 8x8 Mobile and Desktop applications. The reported impact is isolated to only voicemail to email notifications not being received. Inbound calls and all other telephony functions are not impacted. We are continuing to investigate and will provide updates as they become available. 

8x8 has seen voicemail emails now being sent and received in real time successfully. We are currently sill investigating the root cause and monitoring for full resolution.  We apologize for the inconvenience while we continue to work on this issue. 

8x8 has confirmed that the issue is resolved for any new voicemails being left as of 9:28 AM PT (12:28 PM Eastern) are now being sent. Voicemails not received via email during the impact window can still be retrieved directly from any extension or 8x8 Mobile or Desktop application. We're performing a full root cause analysis and we apologize once again for the inconvenience. 

8x8 Is currently investigating inbound and outbound issues with the 8x8 Work endpoints. We are working on resolving the issue and updates will be provided as they become available. 

8x8 continues to investigate the issue affecting inbound and outbound calls on the 8x8 Work endpoints. Current findings show possible audio issues on calls or calls unable to connect. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

8x8 engineers are making progress in their efforts to resolve the issue impacting inbound and outbound calls on 8x8 Work endpoints. We started receiving confirmations of successful calls from a number of customers. We will continue working to resolve this issue and updates will be provided as they become available.

8x8 has resolved the issue impacting calls on 8x8 Work endpoints. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has completed the maintenance and the maintenance window is now closed

8x8 is investigating an issue with connectivity with some 8x8 services. We are currently investigating and will provide updates as they become available. 

8x8 has resolved the issue impacting connectivity and some inbound and outbound calls and other 8x8 services. We are performing a root-cause investigation and we apologize for the interruption.

8x8 is investigating reports for a small subset of customers causing inbound and outbound calls for fail in the US region. We'll provide updates as we confirm the impact. 

8x8 has confirmed an issue that impacted a small subset of US Customers 8x8 Work endpoints and phone numbers. The issue is now resolved and we are monitoring for stability. We'll provide a further afterwards confirming that the issue fully resolved. 

8x8 has confirmed the issue is now fully resolved. We're investigating the root cause and apologize for the interruption. 

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.