Inbound

Americas Work Calling Inbound Outbound
 
[closed]

8x8 is investigating reports for a small subset of customers causing inbound and outbound calls for fail in the US region. We'll provide updates as we confirm the impact. 

 

8x8 has confirmed an issue that impacted a small subset of US Customers 8x8 Work endpoints and phone numbers. The issue is now resolved and we are monitoring for stability. We'll provide a further afterwards confirming that the issue fully resolved. 

 

8x8 has confirmed the issue is now fully resolved. We're investigating the root cause and apologize for the interruption. 

Americas EMEA APAC Work Calling Work Calling Work Calling Inbound Inbound Inbound Outbound Outbound Outbound Endpoints Endpoints Endpoints WorkM (VOM) WorkD (VOD) WorkD (VOD) WorkD (VOD) WorkM (VOM) WorkM (VOM) Deskphones Deskphones Deskphones
 
[closed]

Dear Customer,

We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.

The engineering team is currently investigating.

If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.

Thank you for your understanding

 

Our engineers are currently working to resolve the issue as a matter of urgency.

We will continue to provide updates as they become available. 

Thank you for your patience.

 

Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.

 

Dear Customer,

The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.

The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.

If you are still encountering issues please reach out to your 8x8 support representative for assistance.

Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.

Americas Work Calling Inbound
 
[closed]

8x8 has confirmed and is investigating an issue affecting 8x8 Work Web inbound calls ring tones. Calls are presented visibly in the user interface and can be answered successfully with two way audio, however ring tones are not audibly alerting to a call being presented. This is only affecting calls being presented in the web version of the sotphone at found by logging into work.8x8.com. We are currently investigating and will provide updates as they become available. 

Ring tones are being presented audibly as normal in the Windows and MacOS installed desktop application. All hardware based phones such as Poly and Yealink are operating normally as well. If possible please download and utilize the application while we investigate. Download 8x8 Work Desktop

 

8x8 has resolved the issue with ring tones on the 8x8 Work browser based softphone. Calls are now being audibly offered as normal. We are investigating root cause and we apologize for the inconvenience. 

Americas Work Calling Inbound Outbound Endpoints WorkM (VOM) WorkD (VOD) Deskphones
 
[closed] 8x8 has discovered an issue with a subset of US region 8x8 work customers where their PBX's are not processing inbound and outbound calls. We are currently investigating and are working to resolve. Updates will be provided as they become available. 
 

8x8 has successfully recovered service for these impacted customers and all calls should now be processing as normal. We are monitoring for successful resolution and will post an update once resolution is confirmed. 

 

8x8 has confirmed resolution was established shortly after impact was observed at approximately 12:13 PM Pacific time (15:13 PM Eastern).  All services are currently restored. We are monitoring and performing a root cause analysis and we apologize for the inconvenience.

Americas Work Calling Inbound Outbound Endpoints WorkM (VOM) WorkD (VOD) Deskphones
 
[closed] 8x8 is currently investigating reports of 8x8 Work endpoints not being able to make or receive calls. We are currently investigating and will provide updates as they become available. 
 

8x8 has observed a network event causing connectivity issues with 8x8 customers attempting to contact 8x8 services.  We are working to investigate the root cause and will continue to provide updates as they become available. 

 

8x8 is continuing to investigate connectivity issues with some customers who have not yet been able to connect to 8x8 services after the brief network connectivity issue. We'll continue to investigate and report on the progress of the investigation. We apologize for the issue. 

 

8x8 has seen recovery for most customers. We are continuing to monitor recovery of customers re-establishing connectivity. If you are still experiencing issues connecting please contact 8x8 via your support tickets to continue troubleshooting. We will continue to post updates as we confirm with customers. 

 

8x8 has seen restoration of customers reporting connectivity issues. If you are still experiencing  connectivity issues please contact 8x8 support to continue troubleshooting. We'll post a final update to close this incident shortly. 

 

After continued monitoring we have seen all customers connectivity restored. We are now closing this incident and performing a  full root cause investigation. We apologize for the inconvenience. 

Americas Work Calling Inbound Outbound Endpoints WorkM (VOM) WorkD (VOD) Deskphones
 
[closed] A small subset of 8x8 Work customers experienced a 1-2 minute brief interruption where users may not have been able to make or receive calls. The issue has been resolved.
 
auto-closed
Americas Work Calling Inbound Outbound Endpoints WorkM (VOM) WorkD (VOD) Deskphones
 
[closed]

8x8 is currently investigating reports of a limited number of customers pbx's being unable to service end-users. Our Operations and Support teams are actively working to restore service.


Further updates will be provided as soon as they become available from our internal teams.

 

8x8 operations teams have restored services for the affected customers.  8x8 is monitoring and will be investigating root cause. We apologize for the inconvenience.

Americas Work Calling Inbound
 
[closed] 8x8 is investigating inbound call failures to a subset of US 8x8 provided phone numbers. We are currently investigating and will provide updates as they become available.
 
8x8 has isolated the issue and is working to resolve it. We will continue to provide updates and we apologize for the inconvenience.
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
8x8 has already begun the restoration of the identified affected numbers. We expect this process to not be fully completed until after hours pacific time. 8x8 has prioritized restoration for customers who have contacted support and will continue to do so for anybody reporting this issue. If you believe you are impacted please contact support and we will verify and prioritize restoration. We will provide an update at 8:00 pm Pacific Time on the progress of the full restoration of numbers. We apologize for the inconvenience.
 
8x8 has finished restoration for prioritized numbers prior communicated prior to 2:29 PM Pacific time. 8x8 will continue to finish restoring the full list of impacted phone numbers. We will provide an update on this progress at 8 pm Pacific time
 

8x8 has seen significant progress on restoring numbers affected and is continuing to restore numbers until completion. Next update will be done at 12:00 AM Midnight pacific time. We again apologize for the inconvenience. 

 

8x8 has confirmed that all phone numbers affected have now been restored. A full root cause is being investigated and we apologize for the impact to customers. 

Americas Work Calling Inbound
 
[closed] A subset of 8x8 customers in the US region experienced an issue with receiving inbound calls to their 8x8 Work PBX. 
 
auto-closed
Americas Work Calling Inbound Outbound
 
[closed]

Some US callers may have experienced some inbound and outbound calls not successfully completing.

8x8 has mitigated the issue and calls should be completing successfully now.  



 

We are investigating the root cause and we apologize for the inconvenience