8x8 has identified an issue causing 8x8 Agent Workspace users web pages to no load correctly for some users. Transactions are still being offered and can be answered as the impact is limited to the way the page is loaded and displayed. Some buttons in the Agent Workspace may be hidden or cut off from view. We are currently working on a resolution and will provide updates as they become available. 

8x8 has implemented mitigation for the issues being experienced with pages loading correctly. Please ask agent workspaces users to log out, clear cache, and log back in to confirm resolution. 8x8 is monitoring and will provide updates once confirmed. 

8x8 has confirmed it's mitigation resolved the issue with users experiencing the issue with Agent Workspace. We are performing a root cause analysis and we apologize for the inconvenience. 

8x8 is investigating an issue impacting some Contact Center customer logins at our Canada data center on SK1. We will provide updates as they become available.  8x8 Work logins are operational and this only impacts logins to the contact center. 

8x8 has found the root cause and the issue is now resolved. All logins are now operational. A full root cause investigation is underway and we apologize for the interruption. 

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has an identified an issue with some CA1 Tenants in the Canada Region. 8x8 is performing a platform switch to resolve the issue for those customer affected. 8x8 is working on this action and will update with progress. 

8x8 has completed platform switch for those tenants affected. At this point there should be no longer any login failures . For best practices around platform switches please see this link. 8x8 is investigating the root cause for this even. We apologize for the inconvenience. 

We are aware that you might have experienced issues accessing Agent Workspace and VCC Configuration Manager.  Please be assured we are doing our very best to minimize disruption time.

We apologize for the inconvenience that this may have caused. 8x8 Support Team

Dear Customer,
Our engineers have resolved this issue and restored full service.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/
We apologize for the inconvenience that this may have caused.
8x8 Support Team

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

8x8 operations team received reports of login issues with the agent console. We have performed steps to rectify the issue and logins should now be working.

We apologize for any inconvenience caused. If you are still experiencing issues please reach out to 8x8 Support.

8x8 operations has rectified the issue and logins are now working.

Dear Customer,

We are investigating reports of calls not working with MS teams client.

Engineers are currently investigating.

As a workaround switching the endpoint in VCC (either 8x8 Work or a PSTN line) will allow for a successful call completion.

We apologise for the inconvenience this is causing.

Dear Customer,

8x8 are continuing to work with our Partners to alleviate the performance issues causing calls to MS Teams endpoints to fail.

In the mean time, as a workaround we suggests switching the endpoint in VCC to 8x8 or a PSTN line. This will allow for a successful call completion to that new endpoint.

We apologize for the the inconvenience this might create.

Dear Customer,

We have received confirmation from multiple customers that calls are now routing successfully.

While working with our integration partner, they have temporarily re-routed traffic away from the impacted Microsoft network. Please note that some of the calls may now have some latency. We'll continue to provide updates as they become available.

We apologize for the inconvenience this is causing.

8x8 is continuing to work with our integration partner to fully resolve the issue. Microsoft has found the root cause and is working towards a solution. 8x8 will continue to provide updates until issue is fully resolved. 

Microsoft has resolved the issue causing the impact. 8x8's integration partner for Microsoft Teams has confirmed resolution and is monitoring closely. At this time call behavior is now normal. Thank you for being patient during this incident.

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.