8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 is currently investigating issues with some inbound calls to 8x8 UK phone numbers. Outbound calls are normal and all other digital channels remain operational. We will continue to investigate and provide details as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has confirmed resolution of the inbound calling issue. All inbound tests have been successful and we are fully resolving the incident. We are investigating the full root cause and we apologize for the interruption. 

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 Is currently investigating an issue the inbound and outbound calls VCC. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue with inbound/outbound calls on VCC. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience. 

8x8 has received reports of both inbound and outbound calls not connecting and having a loss of audio on connected calls.

Our support and engineering teams are investigating this as a priority and will keep you updated.

Thank you support

8x8 investigation is still ongoing.

The issue seems to be linked to an ongoing carrier issue impacting multiple services both 8x8 and external parties.
We are working with the Carrier to have this issue resolved as soon as possible.

8x8 core services and the ability to make and receive calls outside of this carrier are not impacted at this time.

Thank you for your patience
Support

8x8 has been able to confirm that the issue is now resolved and calls are connecting as expected.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting. 
Phone no.: +44 0207-096-6060 or visit the support page - https://support.8x8.com/

We apologize for the inconvenience that this may have caused.
8x8 Support Team

8x8 is investigating reports of inbound calls to the Contact Centre not connecting.
Our Engineering team is investigating the issue and we will provide updates as they become available.

8x8 is continuing to investigate the issue.
Our Engineering and Operations teams are working closely with support to resolve it as quickly as possible.
We will keep you updated with progress as the investigation continues.

Thank you for your Patience

8x8 Teams are continuing to work to resolve the issue at the highest priority.
The issue has been identified as isolated to our UK clusters.

8x8 is continuing the investigate the issue. Our teams have made progress and a high number of test calls are starting to connect. Users may experience a short delay before calls start to connect. Some customers might still be affected to a smaller degree.

The teams are continuing to work on ensuring all calls will connect successfully and without any delays.
We would like to apologize for any inconvenience and to thank you for your patience.
Thank you!

8x8 can confirm that all of our internal tests, as well as customer reports are confirming inbound and outbound calls successfully connect and there are no further call delay during the call being established.
Our Engineering and Operations teams are still actively working to investigate the cause and to prevent further occurrences.
In the event that any of your users are still experiencing issues, please contact your support representative and they will be able to assist and investigate further.
8x8 Support will keep this Status Cast page active for the next 30 minutes to continue monitoring system stability. If all looks good until the next planned update, we will then mark this incident as Resolved.
Apologies for the inconvenience caused and thank you for your patience!

8x8 Support has continued to monitor and test platform stability. We can confirm that no further occurrences have been reported since our last update.

We are going to proceed and mark this as Resolved.
Thank you for your patience!

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team