8x8 has received reports of users experiencing issues with inbound and outbound calls with 8x8 Contact Center. We are investigating this issue and will provide updates as soon as they are available.

8x8 has resolved the issue impacting 8x8 Contact Center calling. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has detected and resolved an issue causing service impact to Contact Center EU11 platform.  Any symptoms experienced should now be resolved as of 15:45 UTC. We are investigating root cause and we apologize for the interruption. 

8x8 is currently investigating issues with some inbound calls to 8x8 UK phone numbers. Outbound calls are normal and all other digital channels remain operational. We will continue to investigate and provide details as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has confirmed resolution of the inbound calling issue. All inbound tests have been successful and we are fully resolving the incident. We are investigating the full root cause and we apologize for the interruption. 

8x8 Support is currently investigating reports of some agents intermittently being unable to login to Contact Center agent workspace in the UK region. We are currently working to identify the issue and will provide updates as they become available.

8x8 has confirmed the issue impacting logins on UK Contact Center Customers. We are currently working to restore access to VCC logins. We'll continue to provide updates as they become available.

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 is currently investigating reports of 8x8 VCC application showing an interface with missing elements/buttons, making interaction with it difficult. We are currently working to identify the issue and will provide updates as they become available. 

8x8 has confirmed an issue impacting the application interface of 8x8 VCC making it have missing elements. We are currently working to restore the functionality. We'll continue to provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue impacting the interface of 8x8 Agent Workspace application and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating a login issue with VCC. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting VCC logins. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 experienced an issue causing logins to fail for a brief period. The issue is resolved now and logins are now authenticating normally to the contact center platform. We are currently monitoring and will post a secondary message as a final confirmation. 

8x8 has confirmed resolution was successful and all logins are successful.  We are completing a full root cause investigation and we apologize for the interruption. 

Is currently investigating reports of inbound and outbound issues linked to a cluster in the UK region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the inbound and outbound calling services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating reports with VCC regarding login issues. We are working on resolving the issue and updates will be provided as they become available.

8x8 engineers have identified the issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has started receiving confirmations that the VCC has started accepting logins and working under normal conditions. We will continue to monitor and provide an update upon confirming full resolution.

8x8 has resolved the issue impacting the VCC on the UK region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has experienced an issue causing EU9 contact center platform to be impacted. We are currently working on mitigation to restore access to customers on these tenants.

Customer may not be able to access the tenant at this time while we work on resolution. As a workaround if available, customers can implement CC Chanel rerouting on impacted inbound telephony. A guide can be found at this link. Additional 8x8 Work endpoints remain available to make and receive calls.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the interruption. 

Agents and Supervisors may not have access to the tenant at this time. As a workaround if available, customers can implement CC Chanel Rerouting on impacted inbound telephony. A guide can be found at this link. Additionally 8x8 Work endpoints remain available to make and receive calls while we work to restore the contact center. .

8x8 has restored access to EU9 and customers will be able to login now and the issue is resolved.  We're currently monitoring to ensure the tenant remains healthy and available. We'll provide more updates once we confirm full resolution. 

8x8 has continued to observe resolution and all systems are currently operating normally. 8x8 is currently still in the maintenance window for EU9, and we'll provide a final update once complete. 

8x8 has completed the maintenance and confirmed that all systems are operating normally. We apologize for any inconvenience caused. If you are still encountering issues, please contact 8x8 Support.