EU5

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 engineers are investigating an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 

8x8 engineers have identified an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 

8x8 has mitigated the issue causing the VCC login in the UK region. We should not see any further connection issues. We are monitoring and will provide a final update once fully confirmed.

 

8x8 has confirmed that the issue is fully resolved and all logins have been restored. We are performing a full root cause investigation and we apologize for the interruption. 

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 is investigating reports of agents getting logged out of Agent Workspace without the ability to log back in. We are investigating the issue and will provide details as they become available. 

 

8x8 is experiencing an issue causing login issues with UK3 Contact Center. 8x8 continues investigating but has seen services starting recovery. Please have agents re-attempt to log in while we continue to troubleshoot. We'll continue to provide updates as they become available.

 

8x8 has confirmed that symptoms have improved, and we are seeing logins working successfully. A number of them may see a delay of a couple of minutes upon login. If agents have not yet tried, please have them reattempt to login while we continue to investigate and confirm full resolution.

 

8x8 has confirmed that login functionality has been fully restored. 8x8 is investigating the root cause and we apologize for the inconvenience. 

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 experienced an issue causing login issues with UK3 Contact Center. 8x8 is investigating but has seen services since recovery. Please have agents re-attempt to log in while we continue to investigate. We'll continue to provide updates as the become available. 

 

8x8 has confirmed that symptoms have subsided and we are seeing all logins successfully recover. If agents have not yet tried, please have them reattempt to login while we continue to monitor. 

 

8x8 has confirmed that the issue is fully resolved and all logins have been restored as of 20 minutes ago. We are performing a full root cause investigation and we apologize for the interruption. 

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

The Answer Machine Detection system used by some Contact Center customers in the UK currently has issues and is being worked on. Agents will be receiving an unusually high volume of Answer Machines on outbound dialing queues with the function enabled. Further updates will be provided as they become available.

 

The Answer Machine Detection service has been stopped and we will perform a systems restart out of UK business hours overnight tonight (29th Jan).

 

8x8 has scheduled maintenance to re-enable Answer Machine Detection(AMD) tonight at 10:00 PM GMT. We will update here once this maintenance is complete and the AMD feature is operational.  We apologize for this interruption. 

 

8x8 has completed the maintenance and the Answering Machine Detection has now been re-enabled. If you still encounter any issues please contact 8x8 support to continue investigating. We apologize for any inconvenience this has caused. 

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 engineers are aware and have identified the issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

 

8x8 is working to restore reliable access to login pages for contact center customers on this platform. We'll continue to provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has continued to work on this incident which has been isolated to a networking issue. We have escalated and engaged our networking vendors and they have begun to make progress to diagnose and mitigate the issue. We will continue to provide updates as they become available. 

 

We have seen the successful restoration of login services and are observing normal metrics coming back to the platform. We'll continue to monitor and will provide further updates once restoration is fully confirmed. 

 

8x8 is continuing to investigate intermittent issues with the same symptoms. We are still monitoring. If an end user is experiencing issues, a refresh of the page may load the page successfully. We'll continue to provide updates as they become available. 

 

8x8 has performed additional mitigation and continues working towards full restoration. Further updates will be announced as we confirm every mitigation step and we work towards full resolution. 

 

8x8 has seen full resolution for the last 30 minutes. We expect customers to have no further symptoms at this time. We'll continue to monitor and will provide a final update to fully resolve this incident. 

 

8x8 has confirmed all systems are normal and that our mitigation has resolved the issue. We are performing a full root cause analysis on this event to prevent further occurrences of this type in the future. We apologize for the disruption.

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 Is currently investigating reports of VCC call quality issues, symptoms describing crackling, missing words and general low clarity. We are working on resolving the issue and updates will be provided as they become available. 

 

8x8 continues to investigate the issue impacting VCC call quality. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

 
8x8 engineers continue to investigate the issue impacting VCC call quality. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
Our engineers have identified and are currently working to resolve the issue. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 

8x8 engineers continue their efforts towards resolving the issue. We apologize for the inconvenience and updates will be provided as they become available.

 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 
Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 is continuing to work to restore normal performance to call quality on this affected platform. We'll continue to provide updates as they become available.

 

8x8 has made progress on this issue and we expect call quality to be back to normal. We'll continue to monitor for stability and will provide further updates on the resolution. We apologize for the disruption. 

 

8x8 is continuing to investigate intermittent issues with the same symptoms. We are still monitoring. If an end user is experiencing issues, a refresh of the page may load the page successfully. We'll continue to provide updates as they become available. 

 

8x8 has performed additional mitigation and continues working towards full restoration. Further updates will be announced as we confirm every mitigation step and we work towards full resolution. 

 

8x8 has seen full resolution for the last 30 minutes. We expect customers to have no further symptoms at this time. We'll continue to monitor and will provide a final update to fully resolve this incident. 

 

8x8 has confirmed all systems are normal and that our mitigation has resolved the issue. We are performing a full root cause analysis on this event to prevent further occurrences of this type in the future. We apologize for the disruption.

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 is currently investigating a login issue on VCC on the UK region. Current findings indicate that this issue will impact new logins and already existing logins to VCC. We are working on resolving the issue and updates will be provided as they become available.

 
8x8 engineers have identified the issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further updates as they become available and we again apologize for the inconvenience.
 

8x8 engineers continue their efforts towards resolving the issue. Some signs of improvement may be present but we are still working to ensure full service restoration. We will provide further updates as they become available.

 

8x8 has started receiving confirmations that the VCC has started accepting logins and working under normal conditions. We will continue to monitor and provide an update upon confirming full resolution.

 

8x8 has resolved the issue impacting the VCC logins on the UK region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 Is currently investigating an issue with the inbound calls in the UK region. Current findings show that outbounds are not affected. We are working on resolving the issue and updates will be provided as they become available. 


 

8x8 has resolved the issue impacting the inbound issue. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

EMEA Contact Center Contact Center UK3 EU4 EU11 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

8x8 Is currently investigating an issue where calls are being offered as normal but there is no sound. We are working on resolving the issue and updates will be provided as they become available.

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 continues to investigate this issue and will provide further updates as they become available. We apologize for the inconvenience.
 

8x8 has observed the service working as normal and are now closing this incident as resolved. We will continue to monitor and we apologize for the inconvenience.

EMEA Contact Center Contact Center UK3 EU10 EU5 EU9
 
[closed]

8x8 Is currently investigating an issue with the VCC agent workspace being unable to load. We are working on resolving the issue and updates will be provided as they become available. 

 

8x8 has received reports of VCC access issues leading to a whitelabel error page. A workaround has been identified by accessing it via apps.8x8.com. Should issues be encountered on 8x8 Work desktop application, we recommend to ensure the app is running the latest version or use the web version as an alternative. We will continue to provide updates as they become available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 

8x8 is currently seeing no more impact regarding the VCC login issue and testing shows that the service is working as normal. We will continue to monitor and provide a further update once we will confirm the issue is fully resolved.

 

8x8 has observed and confirmed resolution on the issue impacting the Contact Center login issue8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.