8x8 has received reports of users experiencing issues with inbound and outbound calls with 8x8 Contact Center. We are investigating this issue and will provide updates as soon as they are available.

8x8 has resolved the issue impacting 8x8 Contact Center calling. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is currently investigating issues with some inbound calls to 8x8 UK phone numbers. Outbound calls are normal and all other digital channels remain operational. We will continue to investigate and provide details as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has confirmed resolution of the inbound calling issue. All inbound tests have been successful and we are fully resolving the incident. We are investigating the full root cause and we apologize for the interruption. 

8x8 is currently investigating reports of 8x8 VCC application showing an interface with missing elements/buttons, making interaction with it difficult. We are currently working to identify the issue and will provide updates as they become available. 

8x8 has confirmed an issue impacting the application interface of 8x8 VCC making it have missing elements. We are currently working to restore the functionality. We'll continue to provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue impacting the interface of 8x8 Agent Workspace application and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 experienced an issue causing logins to fail for a brief period. The issue is resolved now and logins are now authenticating normally to the contact center platform. We are currently monitoring and will post a secondary message as a final confirmation. 

8x8 has confirmed resolution was successful and all logins are successful.  We are completing a full root cause investigation and we apologize for the interruption. 

Is currently investigating reports of inbound and outbound issues linked to a cluster in the UK region. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting the inbound and outbound calling services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 is investigating possible outbound calling issues post-maintenance. We will continue to provide updates as they become available.

8x8 has identified that the issue was isolated to a particular tenant. This has been corrected and there are no reported issues at this time.

We are investigating reports from a small subset of UK customers who are experiencing  Contact Center Agents who can't answer offered transactions. We are currently investigating and will provide updates as they become available. 

If you are using an 8x8 Contact Center persistent connection, please try toggling it:

In Connection mode, please select on demand,  click on save and afterwards please select back persistent and save.

Please update the support case if this solves the issue. The engineering team is still reviewing all symptoms reported and investigating.

Our engineers are currently working to resolve the pending issues as soon as possible.

We will continue to provide updates as they become available. 

8x8 is continuing to investigate the issue impacting a subset of UK3 customers. The symptom being experienced is agents reporting connection issues when being offered transactions. We'll continue to provide updates as they become available. 

For agents experiencing issues with answering transactions please complete the following troubleshooting steps while we continue to investigate. 

1. Notate the current workplace number provisioned

2. Change the workplace number to something different such as the full DID for the agent and save.

3. Return back to the setting one more time and re-enter the previous original workplace number notated earlier and resave.

8x8 is continuing to investigate the issue affecting agent dial plans causing the inability to answer transactions. Below are the current troubleshooting steps to perform while we investigate the issue.

For agents still experiencing issues with answering transactions please complete the following troubleshooting steps while we continue to investigate. 

My profile ->Under Settings > Connectivity > Phone Setup, select Change.(instructions here)

1. Notate the current workplace number provisioned

2. Change the workplace number to something different such as the full DID for the agent and save.

3. Return back to the setting one more time and re-enter the previous original workplace number notated earlier and resave.

IF the above steps did no resolve the issue please have the agents use their full direct inbound dial number of their 8x8 Work endpoint: Enter the agents fully direct number in this (format example +442070966060)

8x8 has seen resolution for the majority of customers with agent connection or login issues. If you are currently still experiencing issues with agents accepting transactions or persistent connection mode please contact 8x8 to continue troubleshooting. 8x8 is continuing to monitor for any remaining issues. 

8x8 has confirmed with remaining customers that the issues with agents connections and logins have been resolved. Customer calls and logins are now operating normally for all customers. If you are experiencing symptoms that remain please contact 8x8 support to continue troubleshooting. We are investigating the root cause and we apologize for the interruption. 

Our engineers are currently working to resolve the issue as a matter of urgency and may contact you for more information to support their investigation.

Please be assured we are doing our very best to minimise disruption time.

We are still receiving reports of silent calls inbound and outbound via Virtual Contact Centre.

Our engineering team are working to resolve the issue as a matter of urgency and may contact you for more information to support their investigation.

We apologise for the impact and thank you for your patience and understanding.

We apologise for the disruption caused by the incident and assure you that we are doing everything possible to resolve this as soon as possible. Please be aware that other VCC services, such as chat and email, are not be impacted by this incident.

Please continue to provide any new examples via your support cases for analysis if you are still experiencing issues regarding silent calls.

Dear Customer, We apologise for the disruption caused by the incident and assure you that we are doing everything possible to resolve this as soon as possible. Please be aware that other VCC services, such as chat and email, are not be impacted by this incident.

Please continue to provide any new examples via your support cases for analysis if you are still experiencing issues regarding silent calls.

Regards

8x8 Support Team

8x8 has seen resolution of most symptoms. We are still working with some customers to confirm or collect addition details with any remaining issues. If you are still experiencing issues, please have agents logout, clear browser cache and then log back in. If symptoms persist please contact 8x8 support to continue troubleshooting. 

8x8 has confirmed resolution for the majority of customers. If you are still experiencing issues after asking agents to log out and clearing browser cache please contact 8x8 support to continue troubleshooting . We are performing a full root cause in estimation and we apologize for the interruption. 

The maintenance window has concluded and it is now complete. Thank you for being patient while 8x8 performs these essential maintenance events. 

8x8 engineers are investigating an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 engineers have identified an issue impacting VCC login in the UK region and are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

8x8 has mitigated the issue causing the VCC login in the UK region. We should not see any further connection issues. We are monitoring and will provide a final update once fully confirmed.

8x8 has confirmed that the issue is fully resolved and all logins have been restored. We are performing a full root cause investigation and we apologize for the interruption.