8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 is investigating reports of calls failing for customers in the Japan region. We are currently investigating and will provide updates as they become available.

8x8 has identified the issue causing calls to fail for customers in the Japan region. There is currently an ongoing incident with one of our upstream carriers causing the aforementioned issue. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available.

8x8 has confirmed resolution of the calling issue to the Japan region. Tests have been successful and calls are now completing successfully. We are investigating the full root cause and we apologize for the interruption.

We have received reports that users newly created and assigned with MS Teams Licensing are not synchronizing to the MS Teams Admin Portal.

We are investigating this issue and will provide updates as soon as we have them. 

Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time. We will be in touch as soon as we have a further update.

Our engineering team are working to resolve the issue, in the meantime, our support team will work with the few affected customer to resolve their issue.

8x8 has worked with customers to apply a work around to enabling new users detailed in the Knowledge article below. 8x8 will continue to work on a permanent resolution to this and will update the article once that is completed. If you need any help with the article instructions please contact 8x8 Support to help guide you through this. We apologize for the inconvenience this has caused. 

MS teams agent sync manual workaround Article

Contacting 8x8 Support

We have received reports that Microsoft Teams Direct Routing endpoints are not able to make or receive calls. We are investigating and will provide updates as soon as possible. As a workaround, please use the 8x8 Work applications.

We are seeing resolution across the affected Teams endpoints. We are continuing to monitor to ensure full functionality.

8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption. 

We have received reports where Microsoft Teams Direct Routing endpoints are failing to register. We are investigating this issue and will provide updates as they become available. If you have access, please use 8x8 Work Desktop/Web/Mobile as a workaround.

We are continuing to investigate the issue with Microsoft Teams Direct routing endpoints. We will provide further updates once they become available. For a workaround, we recommend using 8x8 Work applications. We apologize for any inconvenience caused.

8x8 and it's Integration partner have identified the issue and 8x8 has seen many MS Teams endpoint registration return to normal. We are currently still awaiting full resolution and we will continue to provide updates as they become available.

8x8 has continued to see improvement in MS team endpoint registrations and most customers have confirmed resolution. We are awaiting further confirmation of full resolution and will provide further updates once this is confirmed. 

8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption. 

8x8 has received reports that 8x8 numbers are not reachable from Telstra services. We are currently investigating the issue and will provide updates as soon as they are available.

8x8 is working with the carrier to resolve this issue as soon as possible. We will continue to provide updates as they become available.

The issue with Telstra numbers has been resolved. We apologize for any inconvenience caused.

8x8 is currently investigating reports of call issues in Singapore and Malaysia. If you are currently experiencing these issues, please contact 8x8 Support for further investigation.

8x8 has identified an issue that is affecting calls in Singapore and Malaysia. We are working to resolve the issue and will provide updates as soon as possible.

8x8 has rectified the issue and calls should now be working. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 Is currently investigating a call connectivity issue with the 8x8 Work Mobile app. This issue is causing the push notification for calls on the 8x8 Work Mobile app to not be displayed. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is now seeing service restoration regarding the push notifications for calls not appearing issue impacting the 8x8 Work Mobile app. We will continue monitoring and will provide a final update once we confirm resolution.

8x8 has confirmed that the issue impacting the 8x8 Work Mobile app has been resolved. We are investigating root cause and we apologize for the inconvenience. 

8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.

8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.

We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.

We are processing the old recordings. We will provide further updates once this is complete.

8x8 has completed processing the old recordings, and they should be accessible now. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.