8x8 has received reports that 8x8 numbers are not reachable from Telstra services. We are currently investigating the issue and will provide updates as soon as they are available.

8x8 is working with the carrier to resolve this issue as soon as possible. We will continue to provide updates as they become available.

The issue with Telstra numbers has been resolved. We apologize for any inconvenience caused.

8x8 has received reports of users experiencing issues making or receiving calls in Agent Workspace. In addition, there have been reports of statuses being stuck or unable to change. We are investigating this issue and will provide updates as soon as they are available.

8x8 continues to investigate this issue. We will provide further updates once they are available.

8x8 has taken steps to correct the issue. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience.

8x8 has received reports of incoming calls having delayed or no alerting. We are currently investigating and will provide an update as soon as possible.

We are continuing to troubleshoot this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.

8x8 has identified and resolved the issue. Please contact 8x8 support if you are still encountering issues. We apologize for any inconvenience caused.

8x8 is currently investigating reports of issues with outbound emails in Contact Center. We will continue to provide updates as they become available. If you are experiencing issues, please contact 8x8 support for troubleshooting.

8x8 has resolved the issue with outbound emails from Contact Center. If you are still experiencing issues, please contact 8x8 Support for further troubleshooting. We apologize for any inconvenience caused.

8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.

8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.

We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.

We are processing the old recordings. We will provide further updates once this is complete.

8x8 has completed processing the old recordings, and they should be accessible now. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.

8x8 will perform network maintenance this Sat Feb 10, 2:00:00 AEDT to infrastructure in our HK1 data center location. Maintenance will commence on Sat Feb 10, 2:00:00 AEDT, and the maintenance window will be for 2 hours. We do not anticipate any service impact; however, if we do encounter any issues, there will be a minimum of a 15-minute service impact as we roll the changes back.

8x8 has closed the maintenance window and all services are back under normal operation. 

8x8 has received reports of users not being able to connect to the Salesforce integration with Contact Center. We are currently investigating and will provide updates as soon as they are available. Please continue to report any issues to 8x8 Support.

8x8 has investigated and found no issue with the integration. If you are experiencing issues, please contact 8x8 Support to troubleshoot.

8x8 experienced a brief interruption in our APAC region contact center services. Some customers may have seen impact to their contact center related services during this time. The issue is now resolved and 8x8 is investigating the root cause. We apologize for the inconvenience. 

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team