8x8 has received reports that the Company Summary and Extension Summary pages in 8x8 Work Analytics are not updating correctly. We are investigating this issue and will provide updates shortly.

8x8 development team is investigating this issue. We will provide further updates once they become available.

8x8 has identified the issue and started to reprocess the data. As the data is reprocessed, it will appear in the Company Summary and Extension Summary reports. We will provide hourly updates until the data has been completely reprocessed. We apologize for any inconvenience caused.

8x8 is monitoring the data reprocessing. We expect the data to be reprocessed in the next few hours. We will continue to provide hourly updates until then.

8x8 is continuing to reprocess the data. We will provide further updates once the reprocessing is completed.

Unfortunately, the current data backlog is taking longer than expected to reprocess. We apologize for any inconvenience. While we continue to process the data backlog, new data should appear on the Company Summary and Extension Summary pages. We will provide another update at 07:30 AM UTC.

We are continuing to process the data backlog. As mentioned in the previous update, new data should appear on the Company Summary and Extension Summary pages. We will provide the next update at 8:30 AM UTC. 

8x8 continues the efforts to process the remaining data backlog. We will provide the next update at 11:30 AM UTC.

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Progress is being made in getting the backlog processed but there is still work left to be done. We will provide the next update at 16:30 PM UTC or as it becomes available. We apologize for the inconvenience.

We have now confirmed that only data between March 26th from 6 PM UTC to 4 AM UTC on March 27th is still missing. Missing data continues being processed and a new estimation for it to be available is March 28th ~ 1 PM UTC. New data should appear on the Company Summary and Extension Summary pages. We apologize for the inconvenience.

8x8 has resolved the issue impacting Work Analytics. New data and the data from March 26th from 6 PM UTC to 4 AM UTC on March 27th are now available in the Company Summary and Extension Summary pages. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has received reports that recordings are not visible. We are investigating the issue and will provide further updates once available.

8x8 has identified and rectified the issue. 8x8 Work recordings should now be visible. Please contact 8x8 support if you are still experiencing issues. We apologise for any inconvenience caused.

We have received reports that 8x8 Work call recordings are not accessible for some AU PBXs. We are investigating the issue and will provide updates as soon as they are available.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We have identified the issue and taken corrective measures to resolve it. New recordings should appear, and we are still processing the previously inaccessible recordings. They should begin to appear as they are processed. We will provide another update once the processing is complete.

Recordings processing has been completed and recordings should be visible now. Please contact 8x8 Support if you are still experiencing issues. We apologize for any inconvenience caused.

8x8 has identified an issue causing Supervisor Workspace to not load data and generate a "something went wrong" error.

This issue can be replicated by opening Configuration Manager and Supervisor Workspace afterwards. The same issue is present if the Supervisor Workspace page is already open, Configuration Manager is opened afterwads and the Supervisor Workspace page is refreshed.

A workaround has been found by opening Supervisor Workspace in an incognito window or a different browser.

We are investigating this issue and looking to have it resolved as soon as possible. We apologize for the inconvenience.

8x8 has received reports that Supervisor Workspace is unavailable. We are investigating the issue and will provide regular updates as they become available.

We are continuing to investigate this issue. The issue appears to be isolated to certain regions. We will continue to provide updates as they become available.

8x8 has identified and resolved the issue. If you are still experiencing issues with Supervisor Workspace, please contact 8x8 Support. We apologize for any inconvenience caused.

We have received reports that recordings have not been available since last Friday. We are investigating this issue and will provide further updates.

8x8 is continuing to investigate the issue of recordings. We are seeing a delay in recording processing and are working to restore access as soon as possible. We apologise for the inconvenience caused and will provide updates as soon as they are available.

We are beginning to see recordings being processed. New recordings should appear fairly quickly, and we are currently processing the backlog of older recordings. We expect this to take a few hours to complete. We will send another update once the recordings have been fully processed. We apologise for any inconvenience this may cause.

8x8 has confirmed the processing of recordings. If you are still experiencing issues retrieving recordings, please contact 8x8 Support. We apologise for any inconvenience caused.

We have received reports that Supervisor Workspace is not loading any data. We are currently investigating and will provide updates as soon as they are available.

8x8 is continuing to investigate this issue and will provide updates as soon as they become available.

8x8 has corrected the issue with Supervisor Workspace, and data is now loading correctly. We apologise for any inconvenience caused.

8x8 Is currently investigating an issue to 8x8 Analytics where an error is presented when accessing Scheduled Reports. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available.

8x8 has resolved the issue impacting the Scheduled Reports from 8x8 Analytics. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has Identified an issue with  Analytics scheduled reports and emails. The email is currently not being received for any report scheduled to be run as of 10:00 AM Eastern (3:00 PM GMT). We are currently working to restore the automated email reports and will provide updates as they become available. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 

8x8 is working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 10:00 AM Pacific (6:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience. 

8x8 is still working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 11:00 AM Pacific (7:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience.

8x8 has resolved 8x8 Analytics' automated email delivery of reports.  Any missed reports for today can still be run and obtained manually directly from the Analytics interface. We appreciate your patience and apologize for any inconvenience caused.

8x8 Is currently investigating an issue with reports in 8x8 Analytics being unable to load. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue impacting the 8x8 Analytics and is working towards resolving this issue. We will keep you updated as updates arrive.

8x8 has resolved the issue impacting 8x8 Analytics and the service is now back to normal. We apologize for the inconvenience.