Analytics
8x8 has received reports that Supervisor Workspace is unavailable. We are investigating the issue and will provide regular updates as they become available.
We are continuing to investigate this issue. The issue appears to be isolated to certain regions. We will continue to provide updates as they become available.
8x8 has identified and resolved the issue. If you are still experiencing issues with Supervisor Workspace, please contact 8x8 Support. We apologize for any inconvenience caused.
We have received reports that recordings have not been available since last Friday. We are investigating this issue and will provide further updates.
8x8 is continuing to investigate the issue of recordings. We are seeing a delay in recording processing and are working to restore access as soon as possible. We apologise for the inconvenience caused and will provide updates as soon as they are available.
We are beginning to see recordings being processed. New recordings should appear fairly quickly, and we are currently processing the backlog of older recordings. We expect this to take a few hours to complete. We will send another update once the recordings have been fully processed. We apologise for any inconvenience this may cause.
8x8 has confirmed the processing of recordings. If you are still experiencing issues retrieving recordings, please contact 8x8 Support. We apologise for any inconvenience caused.
We have received reports that Supervisor Workspace is not loading any data. We are currently investigating and will provide updates as soon as they are available.
8x8 is continuing to investigate this issue and will provide updates as soon as they become available.
8x8 has corrected the issue with Supervisor Workspace, and data is now loading correctly. We apologise for any inconvenience caused.
8x8 Is currently investigating an issue to 8x8 Analytics where an error is presented when accessing Scheduled Reports. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available.
8x8 has resolved the issue impacting the Scheduled Reports from 8x8 Analytics. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.
8x8 has Identified an issue with Analytics scheduled reports and emails. The email is currently not being received for any report scheduled to be run as of 10:00 AM Eastern (3:00 PM GMT). We are currently working to restore the automated email reports and will provide updates as they become available. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface.
8x8 is working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 10:00 AM Pacific (6:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience.
8x8 is still working to restore 8x8 Analytics' automated email delivery of reports. In the interim, any missed reports can still be run and obtained manually directly from the Analytics interface. 8x8 will post its next update at 11:00 AM Pacific (7:00 PM GMT) unless a significant update becomes available. We apologize for the inconvenience.
8x8 has resolved 8x8 Analytics' automated email delivery of reports. Any missed reports for today can still be run and obtained manually directly from the Analytics interface. We appreciate your patience and apologize for any inconvenience caused.
8x8 Is currently investigating an issue with reports in 8x8 Analytics being unable to load. We are working on resolving the issue and updates will be provided as they become available.
8x8 has identified the issue impacting the 8x8 Analytics and is working towards resolving this issue. We will keep you updated as updates arrive.
8x8 has resolved the issue impacting 8x8 Analytics and the service is now back to normal. We apologize for the inconvenience.
8x8 is performance an emergency maintenance on the 8x8 Work Analytics portal. The page will not be accessible and will display a maintenance message when trying to be accessed. The expected time for this to be completed is July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific). We will provide an update upon completion or upon any changes to the scheduled time for restoration.
Some actions of the maintenance have been completed and access to the 8x8 Work Analytics is now available. Data is still being synced and may be missing for some customers. 8x8 will update the maintenance notice with updates as this data is synced and becomes available
8x8 has completed the maintenance and most of the data has now synced and is available for report generation. A small amount of data still requires to be synced and will be available in the next 24 hours. Thank you for being patient during this emergency maintenance.
8x8 has identified an issue with 8x8 Analytics pages not loading. We're working with operations team to resolve and will provide updates as they become available.
8x8 continues to work with operations team on restoring 8x8 Analytics. We apologize for the delay and we'll continue to provide update as they become available.
8x8 is working to restore the 8x8 Work Analytics platform. We'll continue to provide updates as the occur with the next update being at 1:15 PM Pacific (4:15 PM Eastern) or until a new update is available.
8x8 is continuing to restore access to 8x8 Analytics. We'll continue to provide updates as they become available. Next update will be at 2:15 PM pacific (5:15 PM Pacific)
8x8 is continuing to make progress towards restoring access to 8x8 Work Analytics. We'll continue to provide updates as the become available. Next update will be at 3:15 PM pacific (6:15 PM Eastern).
8x8 is implementing steps to restore that will require an emergency maintenance to be completed over this weekend. Currently 8x8 expects availability back on Saturday July 29th, 2023 at approximately 22:00 GMT (3:00 PM pacific)
Please follow this maintenance update post for further updates as they become available.
8x8 Is currently investigating an issue with 8x8 Work Analytics being unable to load . We are working on resolving the issue and updates will be provided as they become available.
8x8 engineering continues to work with all relevant teams for providing a resolution. We are working on resolving the issue and updates will be provided as they become available.
8x8 engineers continue to work towards resolution of the issue and all needed resources are actively engaged. We will continue to provide updates as they become available. We apologize for the inconvenience.
8x8 operations teams are still working to restore functionality. Progress has been made towards the resolution of this issue and be assured that we are investigating this as a matter of urgency. We apologize for any inconvenience caused.
The engineering team has made progress and we are currently getting closer to a resolution. The affected components have been identified and we are now working on restoring the service. Further updates will be provided as they become available.
8x8 continues to work to restore full connectivity. We'll continue to provide updates as they become available.
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
8x8 is continuing the work on restoring the service. Further updates will be provided as they become available.
8x8 operations teams are still working to restore functionality. 8x8 will provide updates now every 30 mins or earlier if a significant update becomes available. Please be assured that we are investigating this as a matter of urgency and apologize for the inconvenience while this incident continues to move towards resolution.
8x8 continues to work on restoring the Work Analytics service. We'll continue to provide updates as they become available.
As 8x8 is continuing to work on resolving the issue, we now see signs of partial restoration. We will continue the efforts until full service restoration is achieved. We'll continue to provide updates as they become available.
8x8 has managed to resolve the access issue regarding the Work Analytics service. Currently, logins have been tested and are expected to work fully; data is still processing in the background with an expected of 30 mins until full sync. We will continue to monitor the service until confirmation of full service restoration. If you are still experiencing issues please contact support.
8x8 has resolved and confirmed that the issues with Work Analytics are no longer present. Please reach out to 8x8 support if you are still experiencing any issues. Root cause is being investigated and we apologize for the inconvenience.
8x8 received reports that Analytics for 8x8 Work was not accessible. Operations team have resolved the issue and it is working normally. If you are still experiencing the issue, please contact 8x8 support.
Operation team is investigating the root cause.
Apologies for the inconvenience caused.