8x8 has identified an issue causing a subset of customer voicemail and call recordings to become unavailable for playback. This media is being recorded, however transcoding of the media for playback is delayed. 8x8 is working with it's cloud provider on restoring real-time availability for customers. 8x8 Work voicemails can be listened to via this alternate method in the knowledge article below:

Access Voicemail from Your Phone

8x8 will continue to provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. As a reminder 8x8 Work voicemails can be listened to via this alternate method in the knowledge article below.

Access Voicemail from Your Phone

We will continue to provide updates as they become available. 

8x8 has resolved availability of media recorded prior to last night 4-27-2025 11:00PM EDT Eastern time. (8:00 PM Pacific). Recordings and Voicemail media recorded before this time stamp is available.

8x8 is currently working to restore access to media recorded between 4-27-2025 11:00PM EDT and 2025-04-28 13:45 EDT. This media is still missing and we'll provide an update on the progress of it's restoration. 

New media recorded after 2025-04-28 13:45 EDT is currently being transcribed and has a 1-2 hour delay for availability. 

We'll continue to provide updates as they become available. 

Media recorded  between: 2025-04-28 10:22 AM EDT  and  2025-04-28 15:10 PM EDT is still not available as 8x8 continues to work to restore this media. 

8x8 also continues to work to restore newly recorded media that has be recorded after 2025-04-28 15:10 EDT . This media is being processed and being populated for your availability but with a delay. We estimate about a 2-3 hour delay in it's availability. 

8x8 will provide an update of this media's availability next at 8:00PM EDT (5:00PM Pacific) or if a new update becomes available. We apologize for the interruption. 

The issue with  recordings and voicemails being delayed for playback is now resolved. All newly recorded media is available in real-time under normal performance standards. 

Recordings and voicemails recorded between:  2025-04-28 10:22 AM EDT  and  2025-04-28 15:10 PM EDT are still being recovered. We will provide an update on this progress 4-29-2025 at 8:00 AM PDT. We apologize for the interruption while we work to fully resolve this issue. 

8x8 has investigated and begun the process of reconstructing the missing media that has not yet been made available for playback. 8x8 estimates that this data may take 1-2 days to fully propagate and become available. This only impacts media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 15:10 PM EDT.

8x8 will continue to provide daily updates until all data is restored. Our next update will be on April 30, 2025, at 8:00 AM PDT. We apologize for the interruption.

8x8 is continuing data synchronization for the missing time period. This activity will continue over the following days, and we are currently working on a more accurate estimated date for availability. We will provide daily updates or as new information becomes available. The remaining impact applies only to media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT.

8x8 continues working on reconstructing the missing data for the media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT. We will continue providing daily updates or as new information becomes available. We apologize for the inconvenience.

8x8 continues the effort in reconstructing the missing data for the media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT. We are following through a multi-step approach that requires more time than anticipated in order to successfuly restore the missing data. We apologize yet again for the inconvenience and we will continue to provide updates as new information becomes available.

8x8 has completed the restoration of the missing media. All media recorded between 2025-04-28 10:22 AM EDT and 2025-04-28 3:10 PM EDT is now available for playback. We apologize for the inconvenience and 8x8 is working to implement steps to prevent issues of this nature in the future. 

8x8 is currently investigating issues with our 8x8 Secure Pay integration (PCI-Pal). We will be working with our integration partner on this issue and we'll provide updates as they become available on the status. 

8x8's integration partner has identified the issue causing the connectivity problem and is working to resolve. We'll continue to provide updates as they become available. 

8x8 has received updates that mitigation has been taken and connectivity to 8x8 Secure Pay (PCI-Pal) should now be restored. We are confirming resolution. Please contact 8x8 support if you are still experiencing connectivity issues to troubleshoot further. 

8x8 has observed successful restoration following the mitigation applied to the 8x8 Secure Pay infrastructure. It is now confirmed to be operating normally. A root cause investigation is underway, and we apologize for the interruption.

8x8 has identified an issue impacting a subset of inbound Canadian numbers. The impacted Canadian numbers may receive a busy signal or other error message. We are currently working with our underlying carrier to resolve and will provide updates as they become available. 

8x8 has worked with the carrier hosting the impacted numbers and we have confirmed that the issue is now resolved. Inbound calls should be completing as normal in the Canada region. We are working the carrier to investigate root cause and we apologize for the interruption. 

8x8 has identified an issue causing delays in media playback. Voicemails and Call recording recently recorded may not be available for immediate playback in the 8x8 Work applications or Analytics suits. This media is being recorded successfully and it's playback availability is only being lost temporarily. We will continue to provide details as they become available. 

Alternative method to playback 8x8 Work voicemails is in the below kb article. 

Voicemail Retrieval

8x8 has identified an issue causing delays in media playback. Voicemails and Call recordings recently recorded may not be available for immediate playback in the 8x8 Work applications or Analytics suits. This media is being recorded successfully, and its playback availability is only being lost temporarily. We will continue to provide details as they become available.

Alternative method to playback 8x8 Work voicemails is in the below kb article.

Voicemail Retrieval

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating the Customer's reports of incoming voicemails left on 8x8 Work extensions and email, not including the Voicemail transcription.  We are currently investigating and will provide updates as they become available.

Our engineers are working to resolve the issue as soon as possible. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is investigating customer reports of being unable to view or playback media such as voicemails and call recordings. We are currently investigating and will provide updates as they become available. 

8x8 has confirmed there is an impact on media playback isolated to the US region. At this time we believe the impact is related to the media availability and recordings and voicemails are still being recorded. We'll continue to work towards resolution and will provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. Recordings and Voicemails are being recorded however are not accessible from 8x8 Desktop, mobile and web applications for playback.  As a workaround voicemails can be accessed from directly any 8x8 phone. Instructions can be found here. 

We will provide further update as they become available and we again apologize for the inconvenience. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

As a workaround voicemails can be accessed from directly any 8x8 phone. Instructions can be found here. 

We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 30 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.

8x8 has observed that one of our partners is currently experiencing issues that could lead to a potential impact. At the time being we have confirmed that the 8x8 systems are operating normally and that there are no issues on our side. Further details can be found at https://downdetector.com/status/att/. 8x8 is continuing to monitor our own service availability.

8x8 Is currently investigating an issue where new call recordings will have a delay before they can be accessed. Calls will still be recorded successfully, however playback may not be accessible immediately. We will provide updates as they become available.

8x8 has mitigated the issue by moving call recording traffic to a different Clount8 cluster. Recording transactions look fine and it will take approximately 90 minutes for the recordings to be available in VO, VCC, and QM. We will provide further updates with the move is complete.

8x8 has mitigated the issue by moving call recordings traffic to a different Clount8 cluster. Recording transactions look fine and it will take approximately 90 minutes for the recordings to be available in VO, VCC, and QM. We will provide further updates with the move is complete.

8x8 has resolved the issue causing the new call recording to have a delay before the can be accessed.  We appreciate your patience and apologize for any inconvenience caused.

8x8 is investigating confirmed reports of the 8x8 Support page at support.8x8.com not loading intermittently. This does not impact 8x8 service delivery functions such as telephony call flow or other 8x8 web services. We are investigating this and will provide updates as they become available. 

8x8 continues to experience issues with the 8x8 Support Site. We'll continue to provide updates as they become available. 

8x8 has seen the recovery of the 8x8 Support portal. All pages are now loading as expected. We apologize for the inconvenience. 

8x8 Is currently investigating a login issue via Partner Exchange. We are working on resolving the issue and updates will be provided as they become available. 

Our engineers continue working to resolve the issue affecting the logins via Partner Exchange as a matter of urgency. We will continue to provide updates as they become available. We apologize for the inconvenience.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

8x8 has resolved the issue, and partners should now be able to launch the accounts via Partners Exchange. 8x8 is monitoring and investigating the root cause, and we apologize for the inconvenience.