All Other Services

EMEA Work Calling All Other Services Endpoints Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 is seeing improvements regarding the symptoms of Microsoft Teams endpoints not being able to make or receive calls and we started receiving confirmations of calls functioning normally. We will continue to monitor and provide updates as they become available. 

 

8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. A root cause investigation is being done into the issue. We apologize for the inconvenience.

Americas EMEA APAC All Other Services All Other Services All Other Services
 
[closed]

8x8 is investigating confirmed reports of the 8x8 Support page at support.8x8.com not loading intermittently. This does not impact 8x8 service delivery functions such as telephony call flow or other 8x8 web services. We are investigating this and will provide updates as they become available. 

 

8x8 continues to experience issues with the 8x8 Support Site. We'll continue to provide updates as they become available. 

 

8x8 has seen the recovery of the 8x8 Support portal. All pages are now loading as expected. We apologize for the inconvenience. 

Americas EMEA APAC All Other Services All Other Services All Other Services
 
[closed]

8x8 Is currently investigating a login issue via Partner Exchange. We are working on resolving the issue and updates will be provided as they become available. 

 
Our engineers continue working to resolve the issue affecting the logins via Partner Exchange as a matter of urgency. We will continue to provide updates as they become available. We apologize for the inconvenience.
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 
 

8x8 has resolved the issue, and partners should now be able to launch the accounts via Partners Exchange. 8x8 is monitoring and investigating the root cause, and we apologize for the inconvenience.

EMEA All Other Services
 
[closed]

8x8 Is currently investigating a delay issue when calling the main 8x8 Main UK support line +442070966060 from an external number. We are working on resolving the issue and updates will be provided as they become available. 


 

Our engineers are currently working to resolve the issue impacting the 8x8 Main UK support line. In the meantime should you have an urgent matter we recommend reaching out to support via Chat until the issue is resolved. Guide attached hereWe will continue to provide updates as they become available.

 

8x8 has resolved the issue delay issue when calling the main 8x8 Main UK support line +442070966060 from an external number.  We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 and its integration partner are currently working towards resolving the issue impacting the Microsoft Teams endpoints. We'll provide updates as they become available. 

 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 continues to investigate the issue regarding Microsoft Teams endpointsIn the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide updates as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 

We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/. 

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 

8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We are investigating the root cause and we apologize for the inconvenience.

Americas EMEA APAC Work Calling Work Calling Work Calling All Other Services All Other Services All Other Services Endpoints Endpoints Endpoints Deskphones Deskphones Deskphones
 
[closed]

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

 

8x8 has confirmed an issue with 8x8 Microsoft Teams enabled endpoints. Inbound and outbound calls have been intermittently failing only though MS Teams enabled endpoints.  In the interim if available and enabled, users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls.  We are working with our integration partner and will provide as they become available.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

 
8x8 and it's integration partner have confirmed that call flow has been back to normal have and calls are currently completing as normal. We are monitoring for stability and will provide a further update once it's confirmed as fully resolved. 
 

8x8 has observed stability and will be closing out this incident as resolved. We are investigating the root cause and we apologize for the inconvenience. 

EMEA All Other Services
 
[closed]

8x8 Is currently investigating an issue with the ICA Cognigy service integration. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 
 
We are doing our very best to get the incident resolved as a matter of priority and we thank you for your patience. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. We apologize for the delay in resolving the issue.
 

8x8 has identified the issue affecting the ICA service. We will now proceed to apply the necessary steps to obtain service restoration. We will continue to provide updates as they become available. 

 

8x8 can see improvements in service functionality and will confirm once full service restoration is achieved. We will continue to provide updates as they become available. 

 

8x8 has resolved the issue impacting the ICA service. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

Americas EMEA APAC All Other Services All Other Services All Other Services
 
[closed]

8x8 is experiencing some issues with pulling Microsoft exchange hosted email boxes into 8x8 Contact Center tenants. We are currently investigating and will provide updates as they become available.


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has identified the issue and is currently in process of applying a correction to restore email pulling. We'll provide an update once this process is complete. 

 

8x8's mitigation has resolved the issue with email pulling in the Contact Center. The issue is now resolved. We are investigating the root cause and we apologize for the interruption.