8x8 has identified an issue causing a subset of inbound calls not to complete to their destinations in the EMEA and UK region. 8x8 is engaged with the upstream carriers and are working to receive updates on the restoration of of service to the affected numbers. Outbound calling is not impacted and all other systems are operational. 8x8 will provide updates as they become available.

8x8 Network Operations Center continues to work with the underlying carrier for updates on the resolution of the issue. We will provide the next update at 4:00 PM GMT or as a significant update is available. 

8x8 NOC continues to work with the upstream carrier on providing updates on the resolution. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available. 

8x8 has received updates from the upstream provider that they have resolved the issue causing inbound calls to fail. The issue is now resolved and inbound calls impacted are now completing successfully. A full root cause is being completed and we apologize for the interruption. 

8x8 is currently investigating reports of issues where the Calabrio agent status is not updating correctly. We will continue to provide updates as they become available. If you are experiencing issues, please contact 8x8 support for troubleshooting.

Our engineers and Calabrio are working to resolve the issue as a matter of urgeny. We will continue to provide updates as they become available. 

8x8 and Calabrio have identified and resolved the issue with the agent status. 

8x8 and Calabrio have resolved the issue with the agent status. If you are still experiencing issues, please contact 8x8 Support for further troubleshooting. We apologize for any inconvenience.

8x8 Is currently investigating reports of customers experiencing connection issues to 8x8 services. Please contact support to troubleshoot as we investigate this further. We will provide updates will be provided as they become available. 

8x8 has discovered a large major Tier1 ISP in the EMEA region experiencing performance issues that may be impacting customers' connectivity to 8x8 services. This can cause call quality issues, page loading issues, and prevent Analytics wallboards from updating properly. At this time all 8x8 services are healthy but depending on the path a customer uses to reach 8x8 or the paths between some 8x8 services that utilize this ISP may have issues. 8x8 is currently deprioritizing traffic to the affected ISP to avoid the problem area as much as possible. 8x8 has a limited ability to influence routes through a customer's ISP and could not fully resolve a customer's route around this connection issue. We'll continue to monitor and provide updates as they become available.

8x8 has seen connections over the affected ISP improve. 8x8 has already deprioritized the ISP experiencing the issue. We'll continue to monitor and provide a final update once available. 

8x8 has observed that most ISP’s have routed around the problematic connection and most customers should see improved connectivity. While 8x8 has deprioritized traffic away from the affected ISP we will be following up with them for root cause.

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls.

For the time being initial checks show that users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 is seeing improvements regarding the issue impacting Microsoft Teams endpoints. In the meantime, we continue to investigate the issue and recommend the use of 8x8 Work as a workaround until we confirm full restoration.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. During this incident the 8x8 services were working as usual and 8x8 voice and contact center services were able to route calls successfully if a non MS Teams endpoint was used. We apologize for the inconvenience.

8x8 is investigating reports of customers being unable to answer calls using integration with Microsoft Teams. Please contact support to continue to investigate this issue.  If possible calls can still be answered by using alternative endpoints such as  8x8 Work Desktop application for Windows and MacOS. We'll provide updates as more information becomes available. 

8x8 is continuing to investigate these reports. Please continue to contact support to diagnose the issue. 

8x8 has observed normal call behavior return for customers reporting this issue with Microsoft Teams endpoints. To investigate further please contact support to investigate failed call samples to assist in the diagnosis. We apologize for the inconvenience this has caused and we will work with customers to investigate the root cause. 

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls.

For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 is seeing improvements regarding the issue impacting Microsoft Teams endpoints. In the meantime, we continue to investigate the issue and recommend the use of 8x8 Work as a workaround until we confirm full restoration.

8x8 Work can be logged in at work.8x8.com

8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop

8x8 believes that the issue is now resolved and calls should now complete as normal. We will provide a final update as we monitor for stability. 

8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. A root cause investigation is being done into the issue. We apologize for the inconvenience.

8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available. 

8x8 is seeing improvements regarding the symptoms of Microsoft Teams endpoints not being able to make or receive calls and we started receiving confirmations of calls functioning normally. We will continue to monitor and provide updates as they become available. 

8x8 has confirmed the issue impacting Microsoft Teams endpoints is no longer present and calls are working as normal. A root cause investigation is being done into the issue. We apologize for the inconvenience.

8x8 is investigating confirmed reports of the 8x8 Support page at support.8x8.com not loading intermittently. This does not impact 8x8 service delivery functions such as telephony call flow or other 8x8 web services. We are investigating this and will provide updates as they become available. 

8x8 continues to experience issues with the 8x8 Support Site. We'll continue to provide updates as they become available. 

8x8 has seen the recovery of the 8x8 Support portal. All pages are now loading as expected. We apologize for the inconvenience. 

8x8 Is currently investigating a login issue via Partner Exchange. We are working on resolving the issue and updates will be provided as they become available. 

Our engineers continue working to resolve the issue affecting the logins via Partner Exchange as a matter of urgency. We will continue to provide updates as they become available. We apologize for the inconvenience.

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

We are doing our very best to get this issue resolved as a matter of priority, we thank you for your patience. We will provide further update as they become available and we again apologize for the inconvenience. 

8x8 has resolved the issue, and partners should now be able to launch the accounts via Partners Exchange. 8x8 is monitoring and investigating the root cause, and we apologize for the inconvenience.

8x8 Is currently investigating a delay issue when calling the main 8x8 Main UK support line +442070966060 from an external number. We are working on resolving the issue and updates will be provided as they become available. 

Our engineers are currently working to resolve the issue impacting the 8x8 Main UK support line. In the meantime should you have an urgent matter we recommend reaching out to support via Chat until the issue is resolved. Guide attached here. We will continue to provide updates as they become available.

8x8 has resolved the issue delay issue when calling the main 8x8 Main UK support line +442070966060 from an external number.  We apologize for the inconvenience.