8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of agents being unable to warm transfer calls in VCC when trying to select a contact from Directory. We are working on resolving the issue and updates will be provided as they become available. 

Current indications shows that cold transfers are working as expected and other systems are running normally. We will continue to investigate this issue and will provide further updates as they become available.

8x8 has resolved the issue impacting warm transfers in the UK region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

8x8 Is currently investigating reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not loading data. We are working on resolving the issue and updates will be provided as they become available.

We continue investigating the reports regarding 8x8 Contact Center with custom integrations where the Directory tab is blank and not showing data. We will provide updates as they become available.

8x8 has resolved the issue impacting the Directory tab from 8x8 Contact Center. Data is now being listed and normal functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of issue regarding Agent Workspace and Supervisor Workspace on the UK3 cluster.  We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the source of the issues in the UK region covering Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.

8x8 has resolved the issue impacting Contact Center Digital channels (emails, agent status, chat) and Supervisor Workspace in the UK region and the services have been restored to normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating a delay issue with the IVR audio files configuration where a new audio file is being saved but not reflected yet in the actual audio file being played, the previous one still being played instead. We are working on resolving the issue and updates will be provided as they become available.

8x8 has mitigated the issue causing changes to not go into affect when making changes to recorded messages. If you've experienced this issue, please make and edit first, and then re-make the desired changes to save them to resolve the issue. We are performing a root cause investigation and we apologize for the interruption. 

8x8 Is currently investigating reports of Suprvice Workspace missing form the application panel.  We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue causing Supervisor Workspace to be missing from the application panel. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.

8x8 is investigating reports of not being able to transfer calls in VCC. We are working on resolving the issue and updates will be provided as they become available.

8x8 has narrowed down the issue to be due to a scroll bar in the Agent Workspace window, the interaction buttons being outside the visible area and requiring to scroll down to see them. We are working on resolving the issue and updates will be provided as they become available.

8x8 has performed a rollback and has confirmed that the issue is no longer present. Now the interaction buttons are properly visisble int he Agent Workspace window. We thank you for your patience and apologize for the inconvenience this has caused.

8x8 Is currently investigating reports with VCC where there is no audio on inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue causing calls to have one way audio/no audio and initial findings indicate to be impacting Agent Workspace and WorkWeb. We will continue to work in order to have the issue resolved. We apologize for the inconvenience.

8x8 is no longer seeing the issue being present. We will continue to monitor the service and provide a final update once full resolution is confirmed.

8x8 has resolved the issue causing calls to have one way audio/no audio. 8x8 is investigating the root cause and we apologize for the inconvenience.