WorkD and WorkM Fax

8x8 Work Inbound and Outbound internet fax issues

Americas Fax WorkD and WorkM Fax
 

8x8 Is currently investigating reports that the fax service is not successfully sending or receiving faxes. We are working on resolving the issue and updates will be provided as they become available. 

 

8x8 continues to investigate the Fax issue for sending and receiving. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and will continue to work to resolve it. We will update as more information becomes available. 

 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has resolved the issue causing inbound and outbound faxes to fail as of 9:30 AM Pacific. Any inbound faxes that have failed during the impact window may need to be re-sent by the sender.  We are investigating the root cause and we apologize for the interruption. 

Fax Server Maintenance

Americas EMEA APAC Fax Fax Fax Physical Fax Physical Fax Physical Fax WorkD and WorkM Fax WorkD and WorkM Fax WorkD and WorkM Fax
 

Our 8x8 Work fax services will be undergoing scheduled maintenance on December 7th, 2023 from 4AM to 6:00AM US Eastern Time.

Fax services will not be available for the duration of the maintenance.

You will be notified as soon as maintenance is completed.

 

8x8 Work fax services underwent the scheduled maintenance successfully. The Fax services have been verified and are operating as usual.

Outbound 8x8 Work faxes giving error message

Americas Fax Service portals Admin Console (AC) WorkD and WorkM Fax
 

8x8 is investigating reports of 8x8 Work internet fax users getting various error messages when attempting to send outbound faxes when using the 8x8 Work Desktop application. We'll provide updates as they become available. 

 
In addition to being unable to send outbound faxes, the 8x8 Admin Console is unable to load user fax settings and also the numbers page due to the impact to fax service. Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 

8x8 has resolved the issue causing outbound faxes to fail. This also resolved some Admin Console pages from not loading. We are investigating the root cause and we apologize for the inconvenience. 

Outbound internet fax issues

Americas EMEA Fax Fax WorkD and WorkM Fax WorkD and WorkM Fax
 
8x8 has identified an issue impacting the ability to send outbound faxes from the 8x8 work and mobile applications. inbound faxing is not impacted. We are working to resolve the issue and will provide updates as the become available. 
 

8x8 has mitigated the issue causing some outbound internet faxes from failing. All outbound faxes are now being processed successfully. We are investigating root cause and we apologize for the inconvenience. 

Fax issue

Americas EMEA APAC Fax Fax Fax Physical Fax Physical Fax Physical Fax WorkD and WorkM Fax WorkD and WorkM Fax WorkD and WorkM Fax
 

8x8 has been notified about a Fax as a Service (FaaS) issue. Our engineering team is working on resolving the issue and updates will be provided as they become available.



 

8x8 has resolved the issue impacting the identified services. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

Configuration Manager pages not loading + Internet fax issues

Admin Console (AC) WorkD and WorkM Fax
 

8x8 Is currently investigating a performance issue with Configuration Manager page loading and Internet fax service. We are working on resolving the issue and updates will be provided as they become available. 

 

8x8 currently has mitigated the issue and the Fax and Configuration Manger services are performing as normal. There may be intermittent 5-10 minute periods of the issue recurring while we are working to address the root cause.

For our internet faxing users, we currently recommend setting fax to email as an alternative method to receiving inbound faxes while we are work to address the root cause. 

We'll provide updates to this current status as they become available.

 

8x8 is continuing to investigate the issue, for addressing the root cause.

For our internet faxing users, we currently recommend setting fax to email as an alternative method to receiving inbound faxes while we are work to address the root cause.

We will be providing updates to this current status as they become available.

 

 

8x8 continues to investigate the root cause for the defined impact to Configuration manager and Internet fax services.

To aid in the investigation of the root cause, the ability to bulk delete faxes in the 8x8 Work Desktop applications is limited to only 2 faxes at a time.

This is temporary while we work to address these intermittent periods of limited performance.

We'll provide updates to this current status as they become available.

 

8X8 has implemented measures to prevent the symptoms from occurring and is closely monitoring the situation. A new patch to the 8x8 Work Desktop application has been released to aid in resolution. If you have not already received a prompt to upgrade your 8x8 Work for Desktop application, in the app menu, click Help > Check for updates. Currently the application is limiting bulk fax deletion to 2 at a time. Once monitoring has verified resolution the feature will be reverted to normal. We apologize for the inconvenience.

Internet faxing issues

WorkD and WorkM Fax
 

8x8 Is currently investigating a performance issue with internet faxes in our mobile and desktop applications. We are working on resolving the issue and updates will be provided as they become available. 

 

8x8 operations teams have mitigated the issue and faxes are now completing normally. We are investigating root cause and we apologize for the inconvenience

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