Contact Center Login Authentication Services and Administration Portal

EMEA Contact Center Analytics Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 has identified and resolved an issue causing call recordings to be unavailable in the 8x8 Agent and Supervisor Workspace and also in the 8x8 Quality Management Analytics; however, some recordings are still being processed and are not yet available for playback. Recordings will be available once the processing is completed. We will continue to post updates once we have an accurate determination of the estimated time for all recordings to become available.

 

8x8 continues to see a decrease in the number of recordings still processing. We estimate all recordings to be fully processed and available in the next two hours. We'll provide an update on the processing progress at 7 AM Pacific time (3 PM UTC) or as an update becomes available.

 

8x8 has observed all backlog of recordings being cleared. All past recordings and new recordings are available for playback under normal performance metrics. We appreciate your patience and apologize for any inconvenience caused.

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU11 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 
 
8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience.
 
The issue is now resolved where blank audio was being observed when accessing Contact Center Voicemail Queues through the Agent User Interface. We are investigating the root cause and we apologize for the inconvenience. 
Americas EMEA Contact Center Contact Center Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal
 
[closed]

8x8 Is currently investigating an issue with the Contact Center login via integrations. We are working on resolving the issue and updates will be provided as they become available. 


 
Our engineers are currently working to resolve the issue as a matter of urgency and are engaged in performing a rollback in order to restore the service. We will continue to provide updates as they become available. 
 

8x8 is continuing to investigate the issue related to integration logins. Direct to 8x8 logins are operational. If possible a customer can utilize 8x8 provided direct usernames and passwords at login.8x8.com to access the contact center. 8x8 is moving the area impact to Contact Center Login Authentication Services and Administration Portal status page categorization. We'll continue to provide updates as soon as possible under this impact component.

 

8x8 has confirmed that customers using these SSO integrations can now login after the mitigation. Please ensure contact center user clear their browser cache prior to attempting to login. Instructions can be found here. We are investigating the root cause and we apologize for the inconvenience. 

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 EU11 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA37 NA38 NA30 NA39
 
[closed]

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

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[closed] 8x8 Is currently investigating a performance issue with setting up persistent connections for contact center agents. We are working on resolving the issue and updates will be provided as they become available.
 
8x8 has resolved the issue with VCC being unable to set up persistent connections. Please test to ensure functionality has now been restored, if you continue to experience issues then please reach out to our support team. We apologize for the inconvenience caused and thank you for your patience and understanding.
EMEA Work Calling Contact Center Inbound Contact Center UK2 Outbound Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal WorkD (VOD) EU2 EU4 WorkM (VOM) EU3 EU11 Deskphones EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

Dear Customer,

8x8 has been impacted by an ongoing Third Party issue that has also impacted many other services
https://downdetector.co.uk/

It appears that services are starting to return.


8x8 Support

 

Dear Customer,

We are getting reports that the system has now stabilised.

If further issues are experienced please report them to 8x8

8x8 Support

EMEA Work Calling Contact Center Inbound Contact Center UK2 Outbound Contact Center UK3 Endpoints Contact Center Login Authentication Services and Administration Portal WorkD (VOD) EU2 EU4 WorkM (VOM) EU3 EU11 Deskphones EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

Dear Customer,

8x8 has observed that some users have experienced issues with Work and VCC users not being able to call numbers with the prefix +31
The operations team isolated and fixed the calls failing to complete for the Work and VCC platform as well. 
The issue is considered fully resolved. 

Thank you for your patience and understanding.

EMEA Contact Center Contact Center UK2 Contact Center UK3 Contact Center Login Authentication Services and Administration Portal EU2 EU4 EU3 EU10 EU5 EU6 EU7 EU8 EU9
 
[closed]

Dear Customer,

We are aware that you may be experiencing some issues with logging into the Virtual Contact Centre via SSO.
If you are already logged in there should be no issues, This is only impacting new sessions for both Configuration Manager and Agent login.

Please be assured that we are investigating this as a matter of urgency, and apologise for any inconvenience caused.
We will be in touch as soon as we have a further update.

The 8x8 Team

 

Dear Customer,


Our engineers have resolved this issue affecting a subset of logins into Virtual Contact Centre via SSO and restored full service.

This was due to a clock sync issue on vcc side that has been resolved.
We apologise for the inconvenience that this may have caused.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA30
 
[closed]

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.

Americas EMEA APAC Contact Center Contact Center Contact Center Contact Center US1 Contact Center UK2 Contact Center HK1 Contact Center US2 Contact Center UK3 Contact Center SY1 Contact Center ON1 Contact Center Login Authentication Services and Administration Portal Contact Center Login Authentication Services and Administration Portal Contact Center SK1 Contact Center Login Authentication Services and Administration Portal NA1 BC1 CA1 EU2 EU4 AU1 AP1 NA2 NA7 BC2 CA2 EU3 NA3 NA8 NA37 EU10 NA4 NA9 NA38 EU5 NA5 NA10 EU6 NA6 NA17 EU7 NA11 NA18 EU8 NA12 NA19 EU9 NA13 NA20 NA14 NA27 NA15 NA28 SB1 NA29 NA30
 
[closed]

Dear Customer,
We are investigating reports from a small subset of UK VCC customers who are experiencing intermittent inbound call issues. Inbound VCC calls across all regions might be affected intermittently. Engineers are currently investigating.
We apologise for any inconvenience that this may be causing

 

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.