8x8 Is currently investigating an issue with the 8x8 Contact Center where an error is present at login stating "Maximum Concurrent Log In Reached". We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue impacting 8x8 Contact Center login, generating the error "Maximum Concurrent Log In Reached". We are currently engaged and working to resolve this issue. Further updates will be provided as they become available.

8x8 engineers continue to work towards resolving the issue impacting 8x8 Contact Center login. We will continue to provide updates as they become available, and we apologize for the inconvenience.

8x8 engineers are currently manually mitigating the issue impacting 8x8 Contact Center logins and are making progress in their efforts to fully resolve the issue. We apologize for the inconvenience and will provide further updates as they become available.

8x8 Support and Operations teams continue to apply mitigation preventively and also have prioritized mitigation for customers who have contacted support. If you are currently experiencing the "Maximum Concurrent Log In Reached" message unexpectedly, please contact support to prioritize resolution. We are continuing to investigate the cause and will continue to provide updates until fully resolved. 

8x8 continues to investigate the cause of the login errors being received. As a reminder, if you are currently experiencing the "Maximum Concurrent Log In Reached" message unexpectedly, please contact support to prioritize resolution. We will continue to provide updates until confirmed fully resolved. 

8x8 has completed an audit of customers impacted and believes any customers who had this login error should now be resolved. If you are currently experiencing the "Maximum Concurrent Log In Reached" message, please contact support to troubleshoot further. We will provide an additional update once fully confirmed. 

8x8 has confirmed resolution  with customer reporting the "Maximum Concurrent Log In Reached" login message. We are performing a full root cause analysis and we apologize for the interruption. 

8x8 has identified and resolved an issue causing call recordings to be unavailable in the 8x8 Agent and Supervisor Workspace and also in the 8x8 Quality Management Analytics; however, some recordings are still being processed and are not yet available for playback. Recordings will be available once the processing is completed. We will continue to post updates once we have an accurate determination of the estimated time for all recordings to become available.

8x8 continues to see a decrease in the number of recordings still processing. We estimate all recordings to be fully processed and available in the next two hours. We'll provide an update on the processing progress at 7 AM Pacific time (3 PM UTC) or as an update becomes available.

8x8 has observed all backlog of recordings being cleared. All past recordings and new recordings are available for playback under normal performance metrics. We appreciate your patience and apologize for any inconvenience caused.

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 Is currently investigating an issue with the Contact Center login via integrations. We are working on resolving the issue and updates will be provided as they become available. 

8x8 is continuing to investigate the issue related to integration logins. Direct to 8x8 logins are operational. If possible a customer can utilize 8x8 provided direct usernames and passwords at login.8x8.com to access the contact center. 8x8 is moving the area impact to Contact Center Login Authentication Services and Administration Portal status page categorization. We'll continue to provide updates as soon as possible under this impact component.

8x8 has confirmed that customers using these SSO integrations can now login after the mitigation. Please ensure contact center user clear their browser cache prior to attempting to login. Instructions can be found here. We are investigating the root cause and we apologize for the inconvenience. 

Dear Customer,
We are aware that some of our customers might have experienced issues loading VCC Agentworkspace correctly. The issue was acknowledged and already resolved by our operations team.
If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.
We apologize for the inconvenience that this may have caused.
8x8 Support Team

Dear Customer,

8x8 has been impacted by an ongoing Third Party issue that has also impacted many other services
https://downdetector.co.uk/

It appears that services are starting to return.

8x8 Support

Dear Customer,

We are getting reports that the system has now stabilised.

If further issues are experienced please report them to 8x8

8x8 Support

Dear Customer,

8x8 has observed that some users have experienced issues with Work and VCC users not being able to call numbers with the prefix +31
The operations team isolated and fixed the calls failing to complete for the Work and VCC platform as well. 
The issue is considered fully resolved. 

Thank you for your patience and understanding.

Dear Customer,

We are aware that you may be experiencing some issues with logging into the Virtual Contact Centre via SSO.
If you are already logged in there should be no issues, This is only impacting new sessions for both Configuration Manager and Agent login.

Please be assured that we are investigating this as a matter of urgency, and apologise for any inconvenience caused.
We will be in touch as soon as we have a further update.

The 8x8 Team

Dear Customer,

Our engineers have resolved this issue affecting a subset of logins into Virtual Contact Centre via SSO and restored full service.

This was due to a clock sync issue on vcc side that has been resolved.
We apologise for the inconvenience that this may have caused.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

Our engineers have resolved this issue and restored full service at 10:10 UTC - 2021/05/17.

If you are still experiencing issues please contact 8x8 Support team for further troubleshooting.

We apologize for the inconvenience that this may have caused.