8x8 Is currently investigating reports of Suprvice Workspace missing form the application panel.  We are working on resolving the issue and updates will be provided as they become available. 

8x8 has identified the issue causing Supervisor Workspace to be missing from the application panel. We will contintue troubleshooting in order to resolve this issue and will provide updates as they become available.

8x8 is investigating reports of not being able to transfer calls in VCC. We are working on resolving the issue and updates will be provided as they become available.

8x8 has narrowed down the issue to be due to a scroll bar in the Agent Workspace window, the interaction buttons being outside the visible area and requiring to scroll down to see them. We are working on resolving the issue and updates will be provided as they become available.

8x8 has performed a rollback and has confirmed that the issue is no longer present. Now the interaction buttons are properly visisble int he Agent Workspace window. We thank you for your patience and apologize for the inconvenience this has caused.

8x8 Is currently investigating reports with VCC where there is no audio on inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available.

8x8 has identified the issue causing calls to have one way audio/no audio and initial findings indicate to be impacting Agent Workspace and WorkWeb. We will continue to work in order to have the issue resolved. We apologize for the inconvenience.

8x8 is no longer seeing the issue being present. We will continue to monitor the service and provide a final update once full resolution is confirmed.

8x8 has resolved the issue causing calls to have one way audio/no audio. 8x8 is investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating an issue with VCC where there is no audio on inbound and outbound calls. We are working on resolving the issue and updates will be provided as they become available. 

8x8 continues to investigate the issue affecting the audio in inbound and outbound calls. If you are experiencing this issue please contact support to troubleshoot further. We apologize for the delay and we will continue to work to resolve.

We are doing our very best to get this issue resolved as a matter of priority. We will provide further update as they become available and we apologize for the interruption. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

Our engineers continue working to resolve the issue. We will continue to provide updates as they become available. 

8x8 continues to attempt to isolate the cause of intermittent no audio on calls in the EMEA region. There are no reports issues with digital channels such as chat, email or SMS.  If a user reports the issue with no audio, please contact 8x8 support with the corresponding transaction ID to aid in the investigation. We apologize for the interruption while we work to resolve this issue. 

8x8 is currently investigating reports of calls being stuck in callback, unable to pick them up when trying to answer. We are currently investigating and will provide more details once we have more details. 

8x8 has identified the issue causing the calls to be stuck in callback. We are now working to resolve this issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

Internal testing shows that the issue causing calls to get stuck in callback should be resolved. We'll continue to monitor while we confirm full resolution with customers. We apologize once again for the interruption.

8x8 is investigating new reports of the callback issue still being present. We are now working to resolve this issue. We will continue to provide updates as they become available and we apologize for the inconvenience.

8x8 continues to monitor the issue. If you are experiencing this issue please contact support to provide new samples and we will continue to investigate further. We apologize for the inconvenience.

8x8 has resolved the issue causing the calls to get stuck in callback. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 has received reports of users experiencing issues with inbound and outbound calls with 8x8 Contact Center. We are investigating this issue and will provide updates as soon as they are available.

8x8 has resolved the issue impacting 8x8 Contact Center calling. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is currently investigating issues with some inbound calls to 8x8 UK phone numbers. Outbound calls are normal and all other digital channels remain operational. We will continue to investigate and provide details as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has confirmed resolution of the inbound calling issue. All inbound tests have been successful and we are fully resolving the incident. We are investigating the full root cause and we apologize for the interruption. 

8x8 is currently investigating reports of 8x8 VCC application showing an interface with missing elements/buttons, making interaction with it difficult. We are currently working to identify the issue and will provide updates as they become available. 

8x8 has confirmed an issue impacting the application interface of 8x8 VCC making it have missing elements. We are currently working to restore the functionality. We'll continue to provide updates as they become available. 

Our engineers are currently working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available. 

8x8 engineers continue to work towards resolution of the issue. We will continue to provide updates as they become available and we apologize for the inconvenience. 

8x8 has resolved the issue impacting the interface of 8x8 Agent Workspace application and functionality has been restored. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.

8x8 Is currently investigating a login issue with VCC. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue impacting VCC logins. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 experienced an issue causing logins to fail for a brief period. The issue is resolved now and logins are now authenticating normally to the contact center platform. We are currently monitoring and will post a secondary message as a final confirmation. 

8x8 has confirmed resolution was successful and all logins are successful.  We are completing a full root cause investigation and we apologize for the interruption.