Inbound
8x8 is investigating reports of some inbound and outbound calls failing for customers in the New Zealand region. We are currently investigating and will provide updates as they become available.
8x8 has identified an issue causing the symptoms and implemented mitigation to inbound and outbound calls that were failing. Calls should now be completed as normal. We are currently monitoring and will provide a final update once the resolution is confirmed.
8x8 has confirmed resolution of the issue causing inbound and outbound calls to fail for SY1/AU1 Contact Center Customers. If you are still experiencing issues please contact 8x8 Support to continue troubleshooting. We are investigating the root cause and we apologize for the inconvenience.
8x8 is currently investigating reports of call quality issues being experienced by some 8x8 customers. Please contact 8x8 support to isolate and further diagnose the issues. 8x8 will provide an update if the issue is to be found due to an 8x8 system related cause.
8x8 has identified an issue causing calls over some Australia ANZ region PSTN carriers to have call quality issues with garbled audio. We are currently working with local carriers in the region to resolve.
We are still working with our carriers to resolve this issue. We will continue to provide updates as they become available.
We continue to work with our carriers toward resolving this issue. Further updates will be provided as they become available.
8x8 has worked with our carriers to resolve the issue. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.
Dear Customer,
We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.
The engineering team is currently investigating.
If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.
Thank you for your understanding
Our engineers are currently working to resolve the issue as a matter of urgency.
We will continue to provide updates as they become available.
Thank you for your patience.
Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.
Dear Customer,
The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.
The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.
8x8 is still investigating the issue. We will provide further updates as they become available.
We thank you for your patience as we continue to investigate this issue. We will provide further updates as soon as possible.
8x8 is investigating a potential issue where the DND status cannot be toggled from the 8x8 Work applications. This includes toggling DND on and off. If there are users that are stuck in DND, please contact 8x8 Support to remove DND status in the meantime. We will provide updates as soon as they are available.
8x8 has identified the issue with DND status and the setting should be updating correctly now. If you are experiencing issues with DND, please toggle the status (change it on then off or vice-versa) to correctly sync your DND status with the server. We will continue to monitor this issue. If toggling DND status is still not working, please reach out to 8x8 Support. We apologize for any inconvenience caused.
8x8 has confirmed that the mitigation to restore DND provisioning changes has resolved the issue. The root cause is being investigated and we apologize for the inconvenience.
8x8 experienced an issue that affected some PBX's in the APAC region. 8x8 Teams have since resolved the issue and systems are now operating normally.
We are investigating the root cause and we apologize for the inconvenience.
We have received reports that calls to inbound Australian numbers are failing. We are currently investigating and will provide updates as soon as they are available.
We are continuing to investigate the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.
We have resolved the issue with the inbound AU numbers. If there are still issues please contact 8x8 support. We apologize for any inconvenience caused.
We have received reports from customers that they are unable to make or receive calls from the MS Teams integration with 8x8 Work. Endpoints in the MS Teams admin portal is showing all the endpoints as unregistered. We are currently troubleshooting the issue and will provide updates as they become available. Users can still use 8x8 Work Desktop/Web/Mobile as a workaround.
We are still currently investigating the issue. We will provide an update as soon as possible.
Our team has identified the issue. We are currently working to put a resolution in place. We will provide more updates as they become available.
The issue has now been resolved and we can see that MS Teams endpoints are now registering. If there are still issues being experienced, please contact 8x8 support.
8x8 is investigating possible issues with telephony and endpoint connectivity to 8x8 services in the APAC region. We are currently investigating the impact and will provide updates as they become available.
8x8 has isolated the issue to a connectivity with 8x8's data center in the APAC region. 8x8 operations team are working to restore proper routing to 8x8 customers. We'll provide further updates shortly.
8x8 has isolated the issue to a specific intermediary ISP causing connectivity issues between 8x8's two data centers in Sydney and Melbourne. 8x8 operations is working on restoring all connectivity to the Sydney data center at this time. We'll provide further updates as they become available.
8x8 operations has successfully pinned traffic to the Sydney data center to bring stability to 8x8 customers. Additionally 8x8's ISP in the region has routed around the problematic ISP having connectivity issues. At this point all 8x8 services should be recovered and all symptoms should be successfully resolved. We apologize for the inconvenience and will continue to monitor while a root cause is further investigated.
We have been informed by one of our underlying carriers in New Zealand that they have experienced a service disruption. The issue appears to have already been resolved. If you are still experiencing issues, please contact Support to troubleshoot further.
Underlying carrier has resolved the issue.
8x8 is investigating reports of call failures with one of it's inbound carriers in the APAC region. The issue is only impacting one of 8x8's underlying carriers so not all customers are affected. We are working with the carrier to resolve as soon as possible.
Our underlying carrier has resolved the issue and inbound calls are now completing normally for the numbers affected. We apologize for the inconvenience.