8x8 has received reports that inbound calling from certain numbers has no audio. We are currently investigating the issue and will provide further updates once available. If you are experiencing these symptoms, please open a case with 8x8 Support.

8x8 has engaged our underlying carrier to troubleshoot this issue further. We will provide updates as soon as they are available. We apologize for any inconvenience caused.

8x8 has worked with the underlying carrier to mitigate the issue. We are seeing recovery in call audio. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of silent audio with some calls when accepting voice transactions in the 8x8 Contact Center. 8x8 has teams engaged to investigate this further. If you are having calls with no audio, please open a ticket and provide the call sample transaction ID's so the issue can be investigated. Other digital channels such as chat and email are not reported as impacted. 

Our Engineering team have now resolved the issue.

Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.

If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

Our Engineering team have now resolved the issue.

Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.

If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

8x8 has identified an issue where a subset of Chinese phone numbers have been disabled due to an order from the Ministry of Industry and Information Technology. We are currently working with our carrier to identify a solution. In the meantime, we can provide alternate Beijing numbers as a temporary solution. Please contact 8x8 Support if you would like to utilize this workaround.

We will provide further updates as they become available from our carriers or the regulatory bodies managing the situation in the region.

8x8 is investigating reports of calls failing for customers in the Japan region. We are currently investigating and will provide updates as they become available.

8x8 has identified the issue causing calls to fail for customers in the Japan region. There is currently an ongoing incident with one of our upstream carriers causing the aforementioned issue. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available.

8x8 has confirmed resolution of the calling issue to the Japan region. Tests have been successful and calls are now completing successfully. We are investigating the full root cause and we apologize for the interruption.

8x8 has received reports that 8x8 numbers are not reachable from Telstra services. We are currently investigating the issue and will provide updates as soon as they are available.

8x8 is working with the carrier to resolve this issue as soon as possible. We will continue to provide updates as they become available.

The issue with Telstra numbers has been resolved. We apologize for any inconvenience caused.

8x8 is receiving reports of issues connecting to 1300 and 1800 numbers from Telstra mobiles. We are investigating this issue and will provide updates as soon as they become available.

Our underlying carrier has confirmed that the issue appears to be isolated to Telstra callers. We will continue to work with them to resolve this issue. We apologize for any inconvenience caused.

We are continuing to work with the underlying carrier to resolve this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.

We are seeing improvements in calls connecting to 1300 and 1800 numbers. We will continue to monitor until we receive confirmation that the issue has been resolved. We appreciate your patience while we address this issue.

We have confirmed that the issue appears to be resolved. If you are experiencing any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 has received reports of inbound calls failing to connect to certain numbers in Australia. We are currently investigating the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.

8x8 has narrowed the issue down to one of the underlying carriers in the region. We have escalated the issue and will continue to provide updates as they become available.

We are still working through the issue with the underlying carrier. We will continue to provide updates as they become available.

8x8 continues to work with the underlying carrier to resolve this issue. We will continue to provide updates as they become available. We apologize for any inconvenience caused.

The underlying carrier reports that they are closer to narrowing down the issue. 8x8 will continue to work with them to resolve this issue as soon as possible. Further updates will be provided as they become available. We apologize for the inconvenience caused.

We are seeing improvement in inbound calls to the affected numbers. We will continue to monitor and provide an update once we have confirmation that the issue is fully resolved.

8x8 has confirmed that inbound calls to the affected Australian numbers are connecting correctly. If you continue to encounter issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 is currently investigating reports of call issues in Singapore and Malaysia. If you are currently experiencing these issues, please contact 8x8 Support for further investigation.

8x8 has identified an issue that is affecting calls in Singapore and Malaysia. We are working to resolve the issue and will provide updates as soon as possible.

8x8 has rectified the issue and calls should now be working. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.

8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.

We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.

We are processing the old recordings. We will provide further updates once this is complete.

8x8 has completed processing the old recordings, and they should be accessible now. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.