Inbound
8x8 is receiving reports of issues connecting to 1300 and 1800 numbers from Telstra mobiles. We are investigating this issue and will provide updates as soon as they become available.
Our underlying carrier has confirmed that the issue appears to be isolated to Telstra callers. We will continue to work with them to resolve this issue. We apologize for any inconvenience caused.
We are continuing to work with the underlying carrier to resolve this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.
We are seeing improvements in calls connecting to 1300 and 1800 numbers. We will continue to monitor until we receive confirmation that the issue has been resolved. We appreciate your patience while we address this issue.
We have confirmed that the issue appears to be resolved. If you are experiencing any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.
8x8 has received reports of inbound calls failing to connect to certain numbers in Australia. We are currently investigating the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.
8x8 has narrowed the issue down to one of the underlying carriers in the region. We have escalated the issue and will continue to provide updates as they become available.
We are still working through the issue with the underlying carrier. We will continue to provide updates as they become available.
8x8 continues to work with the underlying carrier to resolve this issue. We will continue to provide updates as they become available. We apologize for any inconvenience caused.
The underlying carrier reports that they are closer to narrowing down the issue. 8x8 will continue to work with them to resolve this issue as soon as possible. Further updates will be provided as they become available. We apologize for the inconvenience caused.
We are seeing improvement in inbound calls to the affected numbers. We will continue to monitor and provide an update once we have confirmation that the issue is fully resolved.
8x8 has confirmed that inbound calls to the affected Australian numbers are connecting correctly. If you continue to encounter issues, please contact 8x8 Support. We apologize for any inconvenience caused.
8x8 is currently investigating reports of call issues in Singapore and Malaysia. If you are currently experiencing these issues, please contact 8x8 Support for further investigation.
8x8 has identified an issue that is affecting calls in Singapore and Malaysia. We are working to resolve the issue and will provide updates as soon as possible.
8x8 has rectified the issue and calls should now be working. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.
8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.
8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.
We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.
We are processing the old recordings. We will provide further updates once this is complete.
8x8 has completed processing the old recordings, and they should be accessible now. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.
8x8 is investigating reports of some inbound and outbound calls failing for customers in the New Zealand region. We are currently investigating and will provide updates as they become available.
8x8 has identified an issue causing the symptoms and implemented mitigation to inbound and outbound calls that were failing. Calls should now be completed as normal. We are currently monitoring and will provide a final update once the resolution is confirmed.
8x8 has confirmed resolution of the issue causing inbound and outbound calls to fail for SY1/AU1 Contact Center Customers. If you are still experiencing issues please contact 8x8 Support to continue troubleshooting. We are investigating the root cause and we apologize for the inconvenience.
8x8 is currently investigating reports of call quality issues being experienced by some 8x8 customers. Please contact 8x8 support to isolate and further diagnose the issues. 8x8 will provide an update if the issue is to be found due to an 8x8 system related cause.
8x8 has identified an issue causing calls over some Australia ANZ region PSTN carriers to have call quality issues with garbled audio. We are currently working with local carriers in the region to resolve.
We are still working with our carriers to resolve this issue. We will continue to provide updates as they become available.
We continue to work with our carriers toward resolving this issue. Further updates will be provided as they become available.
8x8 has worked with our carriers to resolve the issue. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.
Dear Customer,
We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.
The engineering team is currently investigating.
If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.
Thank you for your understanding
Our engineers are currently working to resolve the issue as a matter of urgency.
We will continue to provide updates as they become available.
Thank you for your patience.
Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.
Dear Customer,
The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.
The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.
8x8 is still investigating the issue. We will provide further updates as they become available.
We thank you for your patience as we continue to investigate this issue. We will provide further updates as soon as possible.
8x8 is investigating a potential issue where the DND status cannot be toggled from the 8x8 Work applications. This includes toggling DND on and off. If there are users that are stuck in DND, please contact 8x8 Support to remove DND status in the meantime. We will provide updates as soon as they are available.
8x8 has identified the issue with DND status and the setting should be updating correctly now. If you are experiencing issues with DND, please toggle the status (change it on then off or vice-versa) to correctly sync your DND status with the server. We will continue to monitor this issue. If toggling DND status is still not working, please reach out to 8x8 Support. We apologize for any inconvenience caused.
8x8 has confirmed that the mitigation to restore DND provisioning changes has resolved the issue. The root cause is being investigated and we apologize for the inconvenience.
8x8 experienced an issue that affected some PBX's in the APAC region. 8x8 Teams have since resolved the issue and systems are now operating normally.
We are investigating the root cause and we apologize for the inconvenience.
We have received reports that calls to inbound Australian numbers are failing. We are currently investigating and will provide updates as soon as they are available.
We are continuing to investigate the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.
We have resolved the issue with the inbound AU numbers. If there are still issues please contact 8x8 support. We apologize for any inconvenience caused.