Outbound
8x8 is currently investigating reports of call issues in Singapore and Malaysia. If you are currently experiencing these issues, please contact 8x8 Support for further investigation.
8x8 has identified an issue that is affecting calls in Singapore and Malaysia. We are working to resolve the issue and will provide updates as soon as possible.
8x8 has rectified the issue and calls should now be working. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.
8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.
8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.
We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.
We are processing the old recordings. We will provide further updates once this is complete.
8x8 has completed processing the old recordings, and they should be accessible now. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.
8x8 is investigating reports of some inbound and outbound calls failing for customers in the New Zealand region. We are currently investigating and will provide updates as they become available.
8x8 has identified an issue causing the symptoms and implemented mitigation to inbound and outbound calls that were failing. Calls should now be completed as normal. We are currently monitoring and will provide a final update once the resolution is confirmed.
8x8 has confirmed resolution of the issue causing inbound and outbound calls to fail for SY1/AU1 Contact Center Customers. If you are still experiencing issues please contact 8x8 Support to continue troubleshooting. We are investigating the root cause and we apologize for the inconvenience.
8x8 is currently investigating an issue where callers are unable to dial Romanian numbers. We are working with our underlying carriers and will provide updates as soon as they are available.
8x8 has identified and resolved the issue making callers unable to dial Romanian numbers. We apologize for the inconvenience.
8x8 is currently investigating an issue where callers are unable to dial Singapore numbers. We are working with our underlying carriers and will provide updates as soon as they are available.
We are continuing to work with our underlying carriers to address this issue. We appreciate your patience with us and will provide further updates as soon as possible.
Our underlying carrier has identified the issue further upstream. We are continuing to work with them towards a resolution. We will provide updates as soon as they become available.
Our underlying carrier has resolved the issue. We have seen improvement in call termination in Singapore. If you are still experiencing issues, please contact Support. We apologize for any inconvenience caused.
8x8 is currently investigating reports of call quality issues being experienced by some 8x8 customers. Please contact 8x8 support to isolate and further diagnose the issues. 8x8 will provide an update if the issue is to be found due to an 8x8 system related cause.
8x8 has identified an issue causing calls over some Australia ANZ region PSTN carriers to have call quality issues with garbled audio. We are currently working with local carriers in the region to resolve.
We are still working with our carriers to resolve this issue. We will continue to provide updates as they become available.
We continue to work with our carriers toward resolving this issue. Further updates will be provided as they become available.
8x8 has worked with our carriers to resolve the issue. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.
Dear Customer,
We have received multiple reports from client stating that the 8x8 Work is not recognizing the audio source.
The engineering team is currently investigating.
If you are using VCC and the calls are dropping, as a workaround, you could use a different endpoint for completing the calls, like a landline or a mobile phone.
Thank you for your understanding
Our engineers are currently working to resolve the issue as a matter of urgency.
We will continue to provide updates as they become available.
Thank you for your patience.
Dear Customer,
We believe that the issue has been fixed, in order to reestablish the audio connection please logout and log back in the 8x8 Work application or the 8x8 Work Web for the audio source to be recognized.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
We apologize for the inconvenience and we will continue to monitor for full resolution.
Dear Customer,
The engineering team has fully resolved the issue, and support team confirmed it working from internal and external tests.
The issue was affecting both Work D app and Work Web, and customers are advised to log out and log back in in Work D app, if the issue is still present.
If you are still encountering issues please reach out to your 8x8 support representative for assistance.
Thank you for your understanding and please accept our apologies for any inconvenience this might have caused.
We have received reports of outbound calls to China failing to terminate. We are currently investigating the issue. We apologize for any inconvenience caused.
Our operations team have made some adjustments to mitigate the issue. Outbound calls appear to be working however there are still issues with inbound calls. We are continuing to investigate and will provide updates as soon as they are available.
We are continuing to investigate the inbound issues in China. We will continue to provide updates as they become available. We apologize for any inconvenience caused.
The issue with inbound and outbound calls in China has been resolved. Please contact 8x8 Support if you are still experiencing any issues. We apologize for any inconvenience caused.
8x8 experienced an issue that affected some PBX's in the APAC region. 8x8 Teams have since resolved the issue and systems are now operating normally.
We are investigating the root cause and we apologize for the inconvenience.
We have received reports that calls to inbound Australian numbers are failing. We are currently investigating and will provide updates as soon as they are available.
We are continuing to investigate the issue and will provide updates as soon as they are available. We apologize for any inconvenience caused.
We have resolved the issue with the inbound AU numbers. If there are still issues please contact 8x8 support. We apologize for any inconvenience caused.