8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of silent audio with some calls when accepting voice transactions in the 8x8 Contact Center. 8x8 has teams engaged to investigate this further. If you are having calls with no audio, please open a ticket and provide the call sample transaction ID's so the issue can be investigated. Other digital channels such as chat and email are not reported as impacted. 

Our Engineering team have now resolved the issue.

Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.

If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

Our Engineering team have now resolved the issue.

Once again, we apologise for the inconvenience caused by this incident and would like to take this opportunity to thank you for your patience and understanding.

If you were impacted by this incident and have a support case open, please be aware that an RCA (Root Cause Analysis) will be provided in due course.

8x8 has identified an issue where a subset of Chinese phone numbers have been disabled due to an order from the Ministry of Industry and Information Technology. We are currently working with our carrier to identify a solution. In the meantime, we can provide alternate Beijing numbers as a temporary solution. Please contact 8x8 Support if you would like to utilize this workaround.

We will provide further updates as they become available from our carriers or the regulatory bodies managing the situation in the region.

8x8 is investigating reports of calls failing for customers in the Japan region. We are currently investigating and will provide updates as they become available.

8x8 has identified the issue causing calls to fail for customers in the Japan region. There is currently an ongoing incident with one of our upstream carriers causing the aforementioned issue. To ensure you are fully informed of the progress being made, we will provide you with regular updates via this platform every 60 minutes or until a significant update becomes available.

8x8 has confirmed resolution of the calling issue to the Japan region. Tests have been successful and calls are now completing successfully. We are investigating the full root cause and we apologize for the interruption.

8x8 has received reports of intermittent issues dialling New Zealand numbers. We are currently investigating and will provide updates as soon as we have them.

We have isolated the issue to a particular underlying carrier. Routing is in place to ensure that calls are being completed over our other carriers. We will provide further updates as we receive them. We apologise for any inconvenience caused.

We have identified the issue to be isolated to specific customer configurations. We will address those cases individually. Other calls to New Zealand should be completed successfully.

8x8 has received reports that 8x8 numbers are not reachable from Telstra services. We are currently investigating the issue and will provide updates as soon as they are available.

8x8 is working with the carrier to resolve this issue as soon as possible. We will continue to provide updates as they become available.

The issue with Telstra numbers has been resolved. We apologize for any inconvenience caused.

8x8 is currently investigating reports of call issues in Singapore and Malaysia. If you are currently experiencing these issues, please contact 8x8 Support for further investigation.

8x8 has identified an issue that is affecting calls in Singapore and Malaysia. We are working to resolve the issue and will provide updates as soon as possible.

8x8 has rectified the issue and calls should now be working. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.

8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.

We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.

We are processing the old recordings. We will provide further updates once this is complete.

8x8 has completed processing the old recordings, and they should be accessible now. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.

8x8 is investigating reports of some inbound and outbound calls failing for customers in the New Zealand region. We are currently investigating and will provide updates as they become available. 

8x8 has identified an issue causing the symptoms and implemented mitigation to inbound and outbound calls that were failing. Calls should now be completed as normal. We are currently monitoring and will provide a final update once the resolution is confirmed. 

8x8 has confirmed resolution of the issue causing inbound and outbound calls to fail for  SY1/AU1 Contact Center Customers. If you are still experiencing issues please contact 8x8 Support to continue troubleshooting. We are investigating the root cause and we apologize for the inconvenience. 

8x8 is currently investigating an issue where callers are unable to dial Romanian numbers. We are working with our underlying carriers and will provide updates as soon as they are available.

8x8 has identified and resolved the issue making callers unable to dial Romanian numbers. We apologize for the inconvenience.