Deskphones
We have received reports that users newly created and assigned with MS Teams Licensing are not synchronizing to the MS Teams Admin Portal.
We are investigating this issue and will provide updates as soon as we have them.
Our engineers are currently working to resolve the issue as a matter of urgency. Please be assured we are doing our very best to minimize disruption time. We will be in touch as soon as we have a further update.
Our engineering team are working to resolve the issue, in the meantime, our support team will work with the few affected customer to resolve their issue.
8x8 has worked with customers to apply a work around to enabling new users detailed in the Knowledge article below. 8x8 will continue to work on a permanent resolution to this and will update the article once that is completed. If you need any help with the article instructions please contact 8x8 Support to help guide you through this. We apologize for the inconvenience this has caused.
MS teams agent sync manual workaround Article
We have received reports that Microsoft Teams Direct Routing endpoints are not able to make or receive calls. We are investigating and will provide updates as soon as possible. As a workaround, please use the 8x8 Work applications.
We are seeing resolution across the affected Teams endpoints. We are continuing to monitor to ensure full functionality.
8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption.
We have received reports where Microsoft Teams Direct Routing endpoints are failing to register. We are investigating this issue and will provide updates as they become available. If you have access, please use 8x8 Work Desktop/Web/Mobile as a workaround.
We are continuing to investigate the issue with Microsoft Teams Direct routing endpoints. We will provide further updates once they become available. For a workaround, we recommend using 8x8 Work applications. We apologize for any inconvenience caused.
8x8 and it's Integration partner have identified the issue and 8x8 has seen many MS Teams endpoint registration return to normal. We are currently still awaiting full resolution and we will continue to provide updates as they become available.
8x8 has continued to see improvement in MS team endpoint registrations and most customers have confirmed resolution. We are awaiting further confirmation of full resolution and will provide further updates once this is confirmed.
8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption.
8x8 has received reports that 8x8 numbers are not reachable from Telstra services. We are currently investigating the issue and will provide updates as soon as they are available.
8x8 is working with the carrier to resolve this issue as soon as possible. We will continue to provide updates as they become available.
The issue with Telstra numbers has been resolved. We apologize for any inconvenience caused.
8x8 is currently investigating reports of call issues in Singapore and Malaysia. If you are currently experiencing these issues, please contact 8x8 Support for further investigation.
8x8 has identified an issue that is affecting calls in Singapore and Malaysia. We are working to resolve the issue and will provide updates as soon as possible.
8x8 has rectified the issue and calls should now be working. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.
8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.
8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.
We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.
We are processing the old recordings. We will provide further updates once this is complete.
8x8 has completed processing the old recordings, and they should be accessible now. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.
8x8 has received reports and is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available.
8x8 has confirmed the DND issue being present and is now continuing to investigate. Further updates will be provided as they will become available.
8x8 is now seeing restoration of the service. We continue to work towards full resolution of the issue. Further updates will be provided as they will become available.
We continue the investigation to ensure full resolution of the issue. We will provide further updates as soon as they are available.
8x8 engineers continue to work towards resolution of the issue. We will provide further updates as soon as they are available.
8x8 has removed the fault and observed the service ever since. The issue has not been reproduced anymore. We will continue to monitor and will provide further updates as they become available.
8x8 has resolved the issue impacting the DND status behaviour. 8x8 will continue to monitor and investigate the root cause. We apologize for the inconvenience.
8x8 is currently investigating an issue where DND is not behaving as it should. Some users are reporting that they are receiving calls when on DND and others are reporting being placed into DND. We will provide updates as they become available
8x8 have confirmed an issue with toggling DND status. We are continuing to investigate and will provide updates as soon as they are available.
8x8 internal teams are currently on an investigation bridge and have performed some mitigation steps and are seeing restoration in functionality. We are still actively investigating to ensure that the issue is fully resolved. We apologise for any inconvenience caused and will provide updates as soon as they become available.
8x8 internal teams continue to investigate the issue to ensure it is fully resolved. We will provide further updates as soon as they are available.
8x8 has resolved the issue impacting the DND status behaviour. 8x8 is monitoring and investigating the root cause. We apologize for the inconvenience.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
8x8 and its integration partner are currently working towards resolving the issue impacting the Microsoft Teams endpoints. We'll provide updates as they become available.
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. We apologize for the inconvenience.
8x8 is currently investigating reports of some Microsoft Teams endpoints not being able to make or receive calls. Please contact support to troubleshoot the issue while we confirm the issue. We'll provide updates as they become available.
We have confirmed that the 8x8 systems are operating normally and that there are no issues on our side.
For the time being users can utilize 8x8 Work Windows and MacOS applications or use 8x8 Work Web as a work around to make and receive calls until MS will resolve the MS Teams issue. Further info can be found at https://downdetector.co.uk/status/teams/.
8x8 Work can be logged in at work.8x8.com
8x8 Work application can be downloaded here: https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop
8x8 and its integration partner have confirmed that call flow has been restored and calls are completing as normal. Please contact Microsoft support for root cause and to confirm current status.