8x8 has received reports that inbound calling from certain numbers has no audio. We are currently investigating the issue and will provide further updates once available. If you are experiencing these symptoms, please open a case with 8x8 Support.

8x8 has engaged our underlying carrier to troubleshoot this issue further. We will provide updates as soon as they are available. We apologize for any inconvenience caused.

8x8 has worked with the underlying carrier to mitigate the issue. We are seeing recovery in call audio. If you are still experiencing issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 has received reports from the AU region for the Agent Workspace user interface, where the call control pane takes over the entire screen, and the CRM/Directory pane is missing. We are currently investigating and will provide updates as soon as they are available.

8x8 is continuing to investigate this issue. We will provide updates as soon as they are available. We apologize for any inconvenience caused.

8x8 has performed steps to mitigate the issue. Logged-in users may have to refresh their Agent Workspace for the changes to take effect. Please reach out to 8x8 support if you are still experiencing issues. We apologize for any inconvenience caused.

8x8 is investigating reports of email channels unable to connect to the mail server. We will provide further updates once we have more information.

8x8 has identified the issue causing email channels to be unable to connect to the Microsoft Exchange mail server. We are now working to resolve this issue as a matter of urgency. All other CC services are working as normal. We will continue to provide updates as they become available.

8x8 has resolved the issue impacting email channels. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 Is currently investigating reports of users being unable to log in to call queues. We are working on resolving the issue and updates will be provided as they become available.

Current findings indicate that the symptoms have now expanded to Admin Console, VCC and the Work app, symptoms covering performance issues and page not loading. We continue to works towards resolving all issues. We will provide further update as they become available and we again apologize for the inconvenience.

8x8 operations has confirmed normal performance metrics and all systems should now be operating normally. We will be monitoring to ensure stability and will provide a final update once fully confirmed. 

8x8 operations has observed normal performance and confirmed all symptoms are now resolved. We are performing a full root cause analysis and apologize for the interruptions. 

8x8 is investigating reports of users being unable to load or log in 8x8 resources such as Work Web, Admin Console, and App Panel . We are working on resolving the issue and updates will be provided as they become available. 

8x8 engineers have performed a rollback in order to mitigate the issues but the symptoms are still present. We continue our efforts in order to resolve this as soon as possible. We will continue to provide updates as they become available.

A mitigation has been applied but metrics indicate no improvements. Our engineers continue working to resolve the issue as a matter of urgency. We will continue to provide updates as they become available.

We continue working to resolve the issue as a matter of urgency and updates will be provided as they become available. We apologize for the inconvenience.

https://status.8x8.com/incident/620553

8x8 has restored access to the impacted web services, and we are observing successful logins in all regions. We are currently monitoring to ensure the resolution is fully confirmed and will continue to provide updates as they become available.

8x8 has confirmed full resolution of the incident and logins to all web services are now performing normally.  We are currently performing a full root cause analysis and we apologize for the interruption. 

We have received reports that there are still some issues with various features of Contact Center. This includes, but may not be limited to:

• Emails not queueing
• Stuck calls in dashboards or Supervisor Workspace
• Closed schedules not being honored
• Engage users unable to change their status or answer calls.

We are investigating these issues and will provide updates as they become available. Please contact 8x8 support if you encounter any issues that do not appear on the above list.

We are continuing to investigate these issues. We have also observed that Engage users are experiencing issues with changing their status or receiving calls. We will provide further updates as they become available. We apologize for any inconvenience caused.

We are seeing restoration of services. We will continue to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

8x8 has resolved the remaining issues impacting Contact Center in the AU region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has received reports of issues with the Contact Center for users in AU. Symptoms include poor audio quality, application slowness and call termination issues. We are currently investigating the issue and will provide updates as soon as they become available.

8x8 is still investigating this issue. We will provide continuous updates as they become available. We apologize for any inconvenience caused.

8x8 is taking steps to mitigate this issue, but we are still continuing to investigate. We apologize for any inconvenience caused.

We are seeing some improvement in behaviour. However, we are continuing to investigate. We will continue to provide regular updates. We apologize for any inconvenience caused.

We are doing our utmost to restore services as soon as possible. Further updates will be provided as we progress. We apologize for any inconvenience caused.

We are seeing the restoration of services. We are continuing to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

8x8 has received confirmation that the issues are resolved. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.

8x8 has received reports from some customers indicating that users are unable to log in to Agent Workspace. We have identified that this issue affects customers who use Aussie Broadband as their Internet Service Provider (ISP). We will investigate the problem further and provide updates as they become available.

8x8 has taken steps to address the issue, and we are now seeing that users can successfully connect to Agent Workspace. If you are still experiencing difficulties, please reach out to 8x8 Support. We will continue to monitor the situation until we can confirm that the issue is fully resolved.

8x8 has confirmed the issue is resolved. Please contact 8x8 Support if you are still experiencing issues. We apologise for any inconvenience caused.

8x8 has received reports of intermittent issues dialling New Zealand numbers. We are currently investigating and will provide updates as soon as we have them.

We have isolated the issue to a particular underlying carrier. Routing is in place to ensure that calls are being completed over our other carriers. We will provide further updates as we receive them. We apologise for any inconvenience caused.

We have identified the issue to be isolated to specific customer configurations. We will address those cases individually. Other calls to New Zealand should be completed successfully.

We have received reports of Contact Center calls appearing in Agent Workspace but not alerting the user's endpoint. We are looking into this issue and will provide updates as soon as we have them.

8x8 is currently working with operations team to identify the cause for intermittent Contact Center calling issues in the AU region. We'll continue to provide investigate and provide details as they become available. 

8x8 has completed its mitigation for the issues causing intermittent Contact Center call failures. The issues now expected to be  resolved and calls should be completing normally. 8x8 will monitor for stability and we'll resolve this alert once fully confirmed. 

8x8 has confirmed platform stability and is no longer seeing the issues occur. We will mark this incident as resolved. If you are still encountering issues, please contact 8x8 Support. We apologise for any inconvenience caused.