8x8 Is currently investigating an issue with VCC being inaccessible.  We are working on resolving the issue and updates will be provided as they become available.

8x8 has started receiving confirmations and confirmed that the VCC has started accepting logins and working under normal conditions. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is receiving reports of issues connecting to 1300 and 1800 numbers from Telstra mobiles. We are investigating this issue and will provide updates as soon as they become available.

Our underlying carrier has confirmed that the issue appears to be isolated to Telstra callers. We will continue to work with them to resolve this issue. We apologize for any inconvenience caused.

We are continuing to work with the underlying carrier to resolve this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.

We are seeing improvements in calls connecting to 1300 and 1800 numbers. We will continue to monitor until we receive confirmation that the issue has been resolved. We appreciate your patience while we address this issue.

We have confirmed that the issue appears to be resolved. If you are experiencing any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 has received reports of login issues for Agent Workspace in APAC. A release for Agent Workspace was recently deployed. To address this issue, please ensure you have cleared your browser cache and cookies. An alternative test would be testing in a private or incognito browser. If you are still experiencing login issues, please contact 8x8 Support.

8x8 is currently investigating reports of issues with outbound emails in Contact Center. We will continue to provide updates as they become available. If you are experiencing issues, please contact 8x8 support for troubleshooting.

8x8 has resolved the issue with outbound emails from Contact Center. If you are still experiencing issues, please contact 8x8 Support for further troubleshooting. We apologize for any inconvenience caused.

8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.

8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.

We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.

We are processing the old recordings. We will provide further updates once this is complete.

8x8 has completed processing the old recordings, and they should be accessible now. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.

8x8 is investigating reports of some inbound and outbound calls failing for customers in the New Zealand region. We are currently investigating and will provide updates as they become available. 

8x8 has identified an issue causing the symptoms and implemented mitigation to inbound and outbound calls that were failing. Calls should now be completed as normal. We are currently monitoring and will provide a final update once the resolution is confirmed. 

8x8 has confirmed resolution of the issue causing inbound and outbound calls to fail for  SY1/AU1 Contact Center Customers. If you are still experiencing issues please contact 8x8 Support to continue troubleshooting. We are investigating the root cause and we apologize for the inconvenience. 

8x8 has received reports of users not being able to connect to the Salesforce integration with Contact Center. We are currently investigating and will provide updates as soon as they are available. Please continue to report any issues to 8x8 Support.

8x8 has investigated and found no issue with the integration. If you are experiencing issues, please contact 8x8 Support to troubleshoot.

8x8 experienced a brief interruption in our APAC region contact center services. Some customers may have seen impact to their contact center related services during this time. The issue is now resolved and 8x8 is investigating the root cause. We apologize for the inconvenience. 

8x8 Is currently investigating a no audio issue with the voicemail playback on VCC queues. Initial checks show that the voicemails are playable when receiving the notification via email, as an attachment. We are working on resolving the issue and updates will be provided as they become available. 

8x8 has resolved the issue causing logins to fail and all logins should be operational. We are investigating the root cause and we apologize for the inconvenience.