8x8 has received reports of intermittent issues dialling New Zealand numbers. We are currently investigating and will provide updates as soon as we have them.

We have isolated the issue to a particular underlying carrier. Routing is in place to ensure that calls are being completed over our other carriers. We will provide further updates as we receive them. We apologise for any inconvenience caused.

We have identified the issue to be isolated to specific customer configurations. We will address those cases individually. Other calls to New Zealand should be completed successfully.

We have received reports of Contact Center calls appearing in Agent Workspace but not alerting the user's endpoint. We are looking into this issue and will provide updates as soon as we have them.

8x8 is currently working with operations team to identify the cause for intermittent Contact Center calling issues in the AU region. We'll continue to provide investigate and provide details as they become available. 

8x8 has completed its mitigation for the issues causing intermittent Contact Center call failures. The issues now expected to be  resolved and calls should be completing normally. 8x8 will monitor for stability and we'll resolve this alert once fully confirmed. 

8x8 has confirmed platform stability and is no longer seeing the issues occur. We will mark this incident as resolved. If you are still encountering issues, please contact 8x8 Support. We apologise for any inconvenience caused.

8x8 had identified and resolved an issue that caused some call to not connect in our APAC AU1 contact center cluster.  Symptoms included calls not connecting and agents stuck in "establishing connection". 8x8 has observed recovery and is currently monitoring to ensure full restoration. 

8x8 has confirmed full restoration. We will be investigating the root cause and we apologize for the interruption. 

8x8 has received reports that 8x8 numbers are not reachable from Telstra services. We are currently investigating the issue and will provide updates as soon as they are available.

8x8 is working with the carrier to resolve this issue as soon as possible. We will continue to provide updates as they become available.

The issue with Telstra numbers has been resolved. We apologize for any inconvenience caused.

8x8 has received reports of users experiencing issues making or receiving calls in Agent Workspace. In addition, there have been reports of statuses being stuck or unable to change. We are investigating this issue and will provide updates as soon as they are available.

8x8 continues to investigate this issue. We will provide further updates once they are available.

8x8 has taken steps to correct the issue. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience.

8x8 has received reports of incoming calls having delayed or no alerting. We are currently investigating and will provide an update as soon as possible.

We are continuing to troubleshoot this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.

8x8 has identified and resolved the issue. Please contact 8x8 support if you are still encountering issues. We apologize for any inconvenience caused.

8x8 Is currently investigating an issue with VCC being inaccessible.  We are working on resolving the issue and updates will be provided as they become available.

8x8 has started receiving confirmations and confirmed that the VCC has started accepting logins and working under normal conditions. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 is receiving reports of issues connecting to 1300 and 1800 numbers from Telstra mobiles. We are investigating this issue and will provide updates as soon as they become available.

Our underlying carrier has confirmed that the issue appears to be isolated to Telstra callers. We will continue to work with them to resolve this issue. We apologize for any inconvenience caused.

We are continuing to work with the underlying carrier to resolve this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.

We are seeing improvements in calls connecting to 1300 and 1800 numbers. We will continue to monitor until we receive confirmation that the issue has been resolved. We appreciate your patience while we address this issue.

We have confirmed that the issue appears to be resolved. If you are experiencing any further issues, please contact 8x8 Support. We apologize for any inconvenience caused.

8x8 has received reports of login issues for Agent Workspace in APAC. A release for Agent Workspace was recently deployed. To address this issue, please ensure you have cleared your browser cache and cookies. An alternative test would be testing in a private or incognito browser. If you are still experiencing login issues, please contact 8x8 Support.

8x8 is currently investigating reports of issues with outbound emails in Contact Center. We will continue to provide updates as they become available. If you are experiencing issues, please contact 8x8 support for troubleshooting.

8x8 has resolved the issue with outbound emails from Contact Center. If you are still experiencing issues, please contact 8x8 Support for further troubleshooting. We apologize for any inconvenience caused.