We have received reports that there are still some issues with various features of Contact Center. This includes, but may not be limited to:

• Emails not queueing
• Stuck calls in dashboards or Supervisor Workspace
• Closed schedules not being honored
• Engage users unable to change their status or answer calls.

We are investigating these issues and will provide updates as they become available. Please contact 8x8 support if you encounter any issues that do not appear on the above list.

We are continuing to investigate these issues. We have also observed that Engage users are experiencing issues with changing their status or receiving calls. We will provide further updates as they become available. We apologize for any inconvenience caused.

We are seeing restoration of services. We will continue to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

8x8 has resolved the remaining issues impacting Contact Center in the AU region. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience. 

8x8 has received reports of issues with the Contact Center for users in AU. Symptoms include poor audio quality, application slowness and call termination issues. We are currently investigating the issue and will provide updates as soon as they become available.

8x8 is still investigating this issue. We will provide continuous updates as they become available. We apologize for any inconvenience caused.

8x8 is taking steps to mitigate this issue, but we are still continuing to investigate. We apologize for any inconvenience caused.

We are seeing some improvement in behaviour. However, we are continuing to investigate. We will continue to provide regular updates. We apologize for any inconvenience caused.

We are doing our utmost to restore services as soon as possible. Further updates will be provided as we progress. We apologize for any inconvenience caused.

We are seeing the restoration of services. We are continuing to monitor for any remaining issues. If you are still experiencing issues, please reach out to 8x8 Support. We apologize for any inconvenience caused.

8x8 has received confirmation that the issues are resolved. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.

8x8 has received reports from some customers indicating that users are unable to log in to Agent Workspace. We have identified that this issue affects customers who use Aussie Broadband as their Internet Service Provider (ISP). We will investigate the problem further and provide updates as they become available.

8x8 has taken steps to address the issue, and we are now seeing that users can successfully connect to Agent Workspace. If you are still experiencing difficulties, please reach out to 8x8 Support. We will continue to monitor the situation until we can confirm that the issue is fully resolved.

8x8 has confirmed the issue is resolved. Please contact 8x8 Support if you are still experiencing issues. We apologise for any inconvenience caused.

8x8 has received reports that 8x8 numbers are not reachable from Telstra services. We are currently investigating the issue and will provide updates as soon as they are available.

8x8 is working with the carrier to resolve this issue as soon as possible. We will continue to provide updates as they become available.

The issue with Telstra numbers has been resolved. We apologize for any inconvenience caused.

8x8 has received reports of users experiencing issues making or receiving calls in Agent Workspace. In addition, there have been reports of statuses being stuck or unable to change. We are investigating this issue and will provide updates as soon as they are available.

8x8 continues to investigate this issue. We will provide further updates once they are available.

8x8 has taken steps to correct the issue. If you are still experiencing issues, please contact 8x8 Support. We apologise for any inconvenience.

8x8 has received reports of incoming calls having delayed or no alerting. We are currently investigating and will provide an update as soon as possible.

We are continuing to troubleshoot this issue. We will provide further updates once they become available. We apologize for any inconvenience caused.

8x8 has identified and resolved the issue. Please contact 8x8 support if you are still encountering issues. We apologize for any inconvenience caused.

8x8 is currently investigating reports of issues with outbound emails in Contact Center. We will continue to provide updates as they become available. If you are experiencing issues, please contact 8x8 support for troubleshooting.

8x8 has resolved the issue with outbound emails from Contact Center. If you are still experiencing issues, please contact 8x8 Support for further troubleshooting. We apologize for any inconvenience caused.

8x8 has received reports that call recordings are not accessible. We are investigating this issue and will provide updates as soon as possible.

8x8 have identified the issue and are working on restoring access to recordings. We will provide further updates as soon as they become available.

We have found and corrected the issue that was causing recordings to be unavailable. We have confirmed that the recordings exist and that the problem was isolated to retrieving the recordings. New recordings should now be visible.

We are processing the old recordings. We will provide further updates once this is complete.

8x8 has completed processing the old recordings, and they should be accessible now. If you are still experiencing issues, please contact 8x8 support. We apologize for any inconvenience caused.

8x8 will perform network maintenance this Sat Feb 10, 2:00:00 AEDT to infrastructure in our HK1 data center location. Maintenance will commence on Sat Feb 10, 2:00:00 AEDT, and the maintenance window will be for 2 hours. We do not anticipate any service impact; however, if we do encounter any issues, there will be a minimum of a 15-minute service impact as we roll the changes back.

8x8 has closed the maintenance window and all services are back under normal operation. 

8x8 has received reports of users not being able to connect to the Salesforce integration with Contact Center. We are currently investigating and will provide updates as soon as they are available. Please continue to report any issues to 8x8 Support.

8x8 has investigated and found no issue with the integration. If you are experiencing issues, please contact 8x8 Support to troubleshoot.