We have received reports where Microsoft Teams Direct Routing endpoints are failing to register. We are investigating this issue and will provide updates as they become available. If you have access, please use 8x8 Work Desktop/Web/Mobile as a workaround.

We are continuing to investigate the issue with Microsoft Teams Direct routing endpoints. We will provide further updates once they become available. For a workaround, we recommend using 8x8 Work applications. We apologize for any inconvenience caused.

8x8 and it's Integration partner have identified the issue and 8x8 has seen many MS Teams endpoint registration return to normal. We are currently still awaiting full resolution and we will continue to provide updates as they become available.

8x8 has continued to see improvement in MS team endpoint registrations and most customers have confirmed resolution. We are awaiting further confirmation of full resolution and will provide further updates once this is confirmed. 

8x8 has confirmed that customers MS Teams endpoints have re-registered. 8x8 is performing a full root cause analysis and we apologize for the interruption. 

8x8 had identified and resolved an issue that caused some call to not connect in our APAC AU1 contact center cluster.  Symptoms included calls not connecting and agents stuck in "establishing connection". 8x8 has observed recovery and is currently monitoring to ensure full restoration. 

8x8 has confirmed full restoration. We will be investigating the root cause and we apologize for the interruption. 

8x8 Is currently investigating an issue with the Admin Console where the phone numbers page is unable to load. We are working on resolving the issue and updates will be provided as they become available.

8x8 is no longer seeing any issues with the Admin Console and the phone numbers page is able to load as normal. We will continue to monitor the service and will provide an update once full resolution is confirmed.

8x8 has resolved the issue impacting Admin Console and the phone numbers page is loading as normal. 8x8 is monitoring and investigating the root cause and we apologize for the inconvenience.